Why are my door sensors not showing up in Home Monitoring in the device list? I can only see camera’s. I’ve purchased Cam Unlimited Pro which includes dispatch to comply with my Canadian home insurance discount for monitoring but it’s not very effective if it can’t be triggered by the door sensors.
I tried logging out of the android app, force closing it, logging back in again, and refreshing the device list after upgrading the subscription plan and it still won’t show the door sensors as a device.
Does anybody in Canada have Wyze Home Monitoring working with door sensors? I’m a Wyze user since 2019.
Under Monitoring, down arrow top right, settings, devices, the contact sensors will not appear in the list to allow me to add them. Refresh top right doesn’t fix it. So I’m unable to add the sensors to the list for Home and away settings.
Not sure what that is. Can you provide a screenshot?
You should be able to add any HMS compatible device via Wyze app Home > Monitoring tab > Home Monitoring Settings > Home & Away > Edit Sensor List (need to edit both Home and Away separately).
Ok. I’ve downgraded to Cam Unlimited. Now how do I subscribe to the home monitoring for Canada? I only get the Cam Unlimited Pro option under services.
I’m not sure as I’m not familiar with the services switching details. If no one chimes in here with help soon you should contact the Wyze Support Team for help. They should be able to get you back up and running, but you’ll need to explain the details of what services you previously selected/purchased.
I saw this topic and the @mention for Mavens earlier but didn’t respond because I was viewing on a phone and because
I’m not in Canada,
I’ve never used Home Monitoring Service and don’t subscribe to Cam Unlimited Pro, and
I don’t have any hands-on experience with any of the Wyze Sense products.
My first thought when I began reading this topic was about the incompatibility between the Home Monitoring Service and Cam Unlimited Pro subscriptions, so I’m glad @Seapup linked the relevant Help Center article. I’ve read other Forum posts about users losing HMS after upgrading to Cam Unlimited Pro, so I know this is a real concern. If you’ve now
then I’m not aware of any way to deal with this aside from contacting Support directly.
I hope they help you get this straightened out to your satisfaction!
Correct that HMS and CUPro are not compatible. CUPro also cannot use sensors as part of the monitoring. A person with CUPro can still use the sensors as sensors, just not as part of the security service that triggers an alarm, etc. They can still be used with automations and notifications, etc.
I am not 100% sure if it is different in Canada, but I do know HMS is available in Canada. If necessary, contact support. But first, try the Canadian website here after signing in:
They may not allow it through the app since Apple and Google steal 30% of their income of all subscriptions ordered through the app and they lock it up so Wyze has less control over cancelations or refunds. Always order through a company’s website when possible.
Thanks for the clarifications. Support had to setup the subscription for Canadian monitoring after I bought the US monitoring from the Wyze USA Shopify site. None of the web or app links work even from the Canadian landing pages. Wyze should really fix up the website so Canadian customers are not frustrated with dead ends trying to activate the subscription. Basically buy the US monitoring and support switches it to the Canadian one.
I’m glad you were able to get some resolution with this.
Given what you described, I think I’d be frustrated, too. This is the kind of thing that reminds me of the Discord Community Fireside during Wyze Week last year, because I think one of the Wyze employees who spoke was heavily involved in the Canadian market. I wonder if this would be appropriate to bring up in the Reddit AMA later this week. The Wyze Week 2025 page indicates that the AMA is with PMs, so I imagine most of the questions are expected to be about product, but the second “A” in “AMA” is for “Anything”, so….
Support was very fast to answer the phone and after some time on hold to figure out a solution the rep. activated the correct subscription for me. Canadians should also note that it’s billed in USD so I switched to my USD card vs CAD to avoid conversion fees.
Thank you very much for sharing that info! I’ve always had great experiences with customer support as expected, but I rarely see the same reported on this forum, usually negatives. Great to hear you were properly accommodated and you are back up and running.
I missed your reference to Cam Unlimited Pro. I’m not familiar with that plan, but I think it’s not compatible with Home Monitoring hardware. Ref: 
