There are many, many people on these forums expressing frustration that their video doorbells (hardwired) are not “connecting” to their Wyze app, rendering them useless. I am creating this separate thread to specifically implore Wyze to please fix this issue; from the perspective of a top 1% of Wyze…

Hey, Wyze is currently trying to fix the detection zone issue. Can you elaborate a bit more and submit a log for the doorbell in the devices settings > Wyze support > submit a log. Please post the log number in this linked thread: [image] Fix-It Friday 9/2/22 Wyze News …

The detection issue seems to have resolved itself. No more false alerts for vehicles. The detection zone seems to be functioning correctly. If you did something to correct it, thanks.

I’ve encountered same connection issues and the only way to configure the router and set up the firewall correctly would be to obtain and set port forwarding on router. What are the ports used by the door bell cam?

I’ve sent the logs but doubt that anyone analysed the logs without me having to call in and tell a person what the logs are for and that takes 1.5 hours based on my previous and only time I’ve contacted support.

With all the issues listed here being true, in comparison to my previous vivint cam experience, I absolutely appreciate the wyze cam trying it’s best and sufficiently alerting me of activities.

Port forwarding is not needed for this device, and won’t do anything.

You have to post the log number here or in a fix it Friday thread. Wyze doesn’t look at them unless asked to.

Welcome to the Wyze User Community Forum @d8f93d74b9295392448f . Have you reviewed all the topics related to the problems that many users have experienced on the Video Doorbell V1 and some of the workarounds they have found useful? There are documented connectivity issues related to recent Firmware u…

I recieved a firmware update yesterday 4.25.1.314. It finally solved the stuck on 3of3 loading issue. Now I have to decide if I want to try cam plus again and see if the videos load or I get the same 09 error code.

I have also been running the Beta only FW .314 with success. Still waiting for the Beta Announcement Thread to appear so we can start posting feedback. Be sure to thoroughly test this version and put the screws to it to make sure it will hold up. The Detection Zone and AI accuracy were the two oth…

Hello Wyze; please fix connection problems with hard-wired video doorbell

Cameras

carverofchoice November 3, 2022, 10:00pm 23

For those having problems still, Wyze just released a firmware update that is supposed to help:

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Hello Wyze; please fix connection problems with hard-wired video doorbell

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