I’m on my second handheld vacuum. It has the same problem as the first: will not hold a charge. I’ve tried multiple USB cables and outlets without success. You plug it in and the charge light does not come on. After several hours, turn it on and it will run abut 5 seconds then stops.
The first time I was sent a replacement unit and it worked fine on its factory charge. I put it in the case for a couple of months and it is now a brick. Waze says since it’s been over 30 days since I received the replacement they will not honor a return. Into the e-waste it goes.
Have you tried using a diffrent USB adapter (the 2 prong with usb port on other side thing)?
This sounds like an issue I had as well. I couldn’t get my first vacuum to charge and was sent a second vacuum. Once the battery died I noticed it having the same issue and thought I must be doing something wrong.
I did a lot of experimenting with different cables and came to the conclusion that you MUST charge it with a cable that goes from USB A to USB C. It doesn’t matter what type of block you use or any other A to C or C to A adapters as long as you have a cord that goes from USB A to USB C to the vacuum. Hope this helps
The charger and cable that come with the vacuum are USB-A on the charger end and USB-C on the vacuum end, and that’ not working for me.
I am having the same problem. The charger and the cable came with the vacuum. The white LED light flashes when I plug it in. But it stays that way even after charging it over night.
We thought using any ol’ USB-C setup (wall plug, cable) would work but the vacuum doesn’t not charge with just any setup. We dug the Wyze adapter and cable out of the box and plugged it in and the light started to blink. Will report back after it’s been plugged in for a while to see if it will actually charge or not.
Same here. I got a replacement vacuum from Wyze and unfortunately did not test it before the short replacement warranty ran out. Two vacuums are now in e-recycling and their boxes and attachments are in the mixed use bin.
Follow-up to my update…after charging, the vac seems to be functioning as expected. Will provide updates as necessary but for now, we’re going to keep it and see how it does. The wife had decided that she wasn’t impressed overall, and if there was an issue with the charging, we’d just send it back and keep looking for a vac she liked, for what that’s worth. On the other hand, I guess I like it, except the lack of a stand or hanging bracket for it and all of its accessories (not that anybody is looking for a product review here but whutevs).
I have been through 2 handheld vacuums, my original purchase and its replacement. No matter what I tried I could not get it to charge. A vacuum should not be finicky; you should be able to change and go like all other cordless vacs.
I have many Wyze security cameras and they reliable. This cordless vacuum is not a credit to the brand and they should refund people who purchased it.
I agree. This should not be that difficult or opaque about the requirement. That said, I can confirm that it seems to work as intended using the factory-provided cable.
Is it to late get a refund on this thing?