Are you using the supplied cable and charger?
What happens when you turn it on?
Mine was shipped with a partial charge, as is customary. When I plugged the cable in, the LEDs on the vac indicated it was charging.
Have you tried connecting another device to the Wyze cable and charger? How about using a different cable and charger?
Trying to use a process of elimination. Not sure if it will charge unless it is fully sealed.