Go directly to one camera of a group / display all cameras on home screen

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21

This is asking the same lines but there is a glitch in programming of the app. If you have a group it connects to all of the cameras but then if you click the individual cameras in that group it has to create a new connection instead of using the existing connection. This should be fixed so it uses the same stream because it causes delay and usually an error.

22

There is actually a valid reason why it renegotiates the connection. When viewing cameras in a group, they are all at 360p. When you select any single camera in that group, it then re-connects at the quality setting configured for that particular camera. I’m not sure why it doesn’t check if it’s already set at 360p or not, but that’s the reason. :slight_smile:

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23

I can understand it needing to change the stream but we renegotiate vs adjust stream. Also doesn’t explain why it fails to connect. I usually have to wait a while before reconnecting.

24

When you click on the item in the group view and it has to reconnect the stream, at which step is it sticking on of the 3 steps. If it is step 3 it is most likely due to the increased amount of data between the 360 feed and the HD feed.

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25

It fails at step 2. I have set the stream to 360p so there isn’t a change in quality. My thoughts are it is failing because it is not accepting a second connection request due to an existing one being open. If I give it time for maybe session to expire then it will connect as long as I just reload the connection and not start over.

26

That is definitely not the expected behavior. I would recommend contacting support. They may have you run an app called “RouteThis Helps”, to analyze your network. I would highly recommend doing that, because my ISP has used that several times for my network issues, and have helped me to resolve them.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. You can also submit a request from within the Wyze app by going to Account > Help & Feedback > Report an Issue. The latter method will allow you to include an app log for diagnosis. (Note that if you are using a beta version of the app, the log will be sent to the dev team rather than Wyze Support.)

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