I was getting no interaction from Google and Alexa when I first installed. When I installed I had done the firmware immediately. I then removed the device(not the app)
I re-booted the router and made sure the opener/cam would be the last to receive IP
I now have open/close commands and door open/close status by voice and on the apps
both Alexa/Google
Alexa fought me on the voice code but eventually she saw it my way.
Yes, it still has the newest firmware
Update: sorry no position indication in Alexa App but she will tell you by voice