I just installed a new garage door controller camera. It worked great, then after about 2 days it overheats and goes offline. I have to unplug for about 30 seconds then it works great for a couple days then same thing. I think that it might br getting too hot in the garage and overheating. I have another V2 in the garage about 25 feet away and it works perfectly. Trying to do some guesswork so i can submit a ticket. Any ideas?
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The first thing you should do is put a thermometer near the camera. The V3 is spec’d to 113°F, so if it over that you need to figure out how to cool the situation down. You may be able to do that by lowering the camera a bit. Heat rises, so the higher you go the hotter it gets.
If it is intermittent below 113°F, then Support should provide you with a replacement.
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I finally got around to installing my Wyze Garage Door Opener. After I gave up trying to use the automatic install, and hard wired it to the Garage door opener, all went smooth, and I can confirm it works pretty good. Unfortunately in the Android app it shows “This Device is OFFLINE”. It has the infamous cloud with the line through it. My garage has not reached 110 degrees yet, so it is not that.
I have tried unplugging it, clearing the cache on the app, signing out of the app, etc. Is there some way to magically get the Wyze servers to recognize it as being online (I assume it is looking at the V3 camera, not the USB attached device)?
I hate to have to delete it and set it up again when it is sort of working?
Thanks
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Well I did not do anything and it magically came online. I guess sometimes you just have to be patient!
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Our Wyze doorbell does the same…when it is hot (not 113 degrees), but the west sun is shining on the doorbell itself, it goes offline. Have to reset it until the next time.
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I have the same problem, cam goes offline also the garage door controller. In Arizona the garage temp can easily get up to 117-120 degrees. Cam and GDC are installed up with garage door opener. I may need to find a lower “cooler” spot for cam and GDC.
I wonder if you could install a small USB fan to cool down the camera?
Is it the ambient temp of the garage that is so hot and you think causing it to overheat and shut off… Or have you checked the device itself? Is the camera or garage controller hot to the touch? My v3 tonight almost burned me when I touched the metal screw on the bottom holding the stand on to the body.
Wow. Highest I have seen in South Florida is in the low 100s (single-digit) in the summer. V2 seems to work fine.
My v3 heats up even on Ac Room, so i opened it and it takes a bit longer but still atops, so i put a flat head screw on top of the control IC with heat sink paste. And while open still, it does not shut off, An as soon as i enclosed it again including the heat sink screw it last on more but eventually shuts off. So now i will drill some ventilation holes to see if this will solve the overheating.
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You haven’t posted in this thread before, what is the ambient temp where your V3 is located? Generally, if over 113°F, find a way to cool the space, or lower or relocate the camera. If cooler than 113°, then pursue a warranty camera replacement. That latter option may not be possible since the case was opened, however.
Since you look like a do-it-youself guy, if you need to pursue a replacement but can’t because of warranty issues, you might inspect the circuit boards as best you can to see if there are any solder problems. Connections can be affected by ambient temperature. Nowadays you can’t really fix those without some skill and tools, but you might get lucky. We used to use a microscope and dental tools to inspect cards at my old workplace, then we turned the board over to the assembly shop to repair. I believe they used a specialized heat gun to reflow the solder.
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