It’s clear to me that the Wyze business plan (lowest price possible, highest customer interaction, i.e., make friends of your customers) effectively supports the low price of the hardware by leveraging the free labor of its customer base in the extensive troubleshooting (development) of its products.
So you are induced to purchase by the initial low price, are seduced by the friendly responsiveness to “help out” in product development/troubleshooting. You-can-pay-me-now (the real cost of a finished product) or you-can-pay-me-later (in labor to troubleshoot an unfinished product.)
That’s fine, it only takes a little reflection to suss this out, and as most of us are probably adults, we can make an informed decision to stay-or-go thereafter. A free market.
Friends don’t treat Friends like this:
I’ve had two customer service interactions whereby I simultaneously opened a thread on this forum and a ticket with Wyze Support.
This confusion was only amplified by the response from Wyze Support: The advice was inconsistent and contradictory to the practical experience of Wyze users.
In the second case, I asked the right question (about a problem I discovered only I was having) and was given incorrect information by Wyze Support. I persisted independently and solved the problem.
So here’s the constructive criticism:
MAKE KNOWN OFFICIALLY ALL PRODUCT FLAWS AND INCONSISTENCIES so that motivated customers can reference a list and avoid wasting their time troubleshooting a problem already known to Wyze.
MAKE SURE WYZE SUPPORT IS WELL-INFORMED SO THEY CAN PROVIDE CORRECT AND CONSISTENT GUIDANCE TO CUSTOMERS.
No one likes to waste time - or to have their time wasted - unnecessarily. To put it into the vernacular of friends: a friend who asks you to help them move is prepared to move when you arrive. They respect your time. The good will generated out of this is, how-should-I-say… INCALCULABLE.
Friends don’t waste friends’ time.