I’ve had this Wyze floodlight pro installed for at least over a year now. It’s been working great this whole time. Last week, I noticed that it said it was off-line. So I turned the power off, waited a few minutes, and turned the power on. That seemed to resolve the issue. Except a couple days later, the same thing happened…it said it was off-line. So I turn the power off again waited at least an hour, and then turned it back on. And the camera came back online. But as of yesterday evening, the camera went off-line again. I’ve tried to do the power/breaker, and that didn’t work this time. The camera is showing a solid purple light. I held down the set up button on the back in order to do a factory reset, but the camera doesn’t respond to it. It never says “ready to connect.“ I tried reaching out to support, but all of the AI generated text is not helping me. They told me to submit a log, so I did, but that doesn’t fix my problem and I need this porch light to work. Does anyone know what I can do to get this thing working again?
1 Like
Same problem
1 Like
Wyze are you guys serious now both my flood light pros is not working it’s always something with wyze. You guys started this company doing great now it’s problem after problem and it is all one sided we the customers are not getting no gratuity’s for these problems that seen to last for days and at this point the security factor is useless. I need the flood light also the security
1 Like
Bumping this up. I’ve had the same problem. I’m going to keep commenting on these posts to keep them up until we can get them working. This is probably THE MOST expensive camera and it is right now the least reliable. It has great video quality…when it works.