Welcome to the Forum, @Mmarcus454! 
I’ll start by saying that I don’t actually have this Cam model, but a few questions come to mind:
- Are you using a microSD card in this camera, and did you remove it prior to attempting the reset as described in the instructions?
- What firmware version is your Cam Floodlight v2 using? There are at least a couple of topics here in the Forum about connectivity issues (especially with people using hidden or non-broadcast Wi-Fi SSIDs) since the most recent production firmware update a few months ago. I noticed earlier today that a new beta firmware has been released, so hopefully they’re taking those issues into account, but I haven’t seen anything explicitly stating that from Wyze.
- What did Support say when you contacted them?
I think you’re doing the right thing with the 10-second hold of the setup button, but I’d still wonder about a microSD card interfering with the process, and that’s probably the first thing I’d want to know about.