[Fix-It Friday Callout] We made it to Friday, Forum Friends! And it’s the first Friday of a new month! That means it’s time for this month’s Fix-It Friday callout! :tada: If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for W…

Hi, everybody! It’s time for the last Fix-It Friday follow-up for June! We’ll have a new callout for a batch of bugs to chase this Friday. So start thinking about what you want to submit or vote for this weekend! Next Monday is a national holiday and the Wyze office will be closed. That means our F…

Logs contain tons of information on the device, so they may be able to find out whether the cam detected motion and just didn’t save an event, or if there was an error, or anything else

If the error is sporadic then whatever is causing it will also be sporadic. The data collected from the log will be normal if the event had been detected. Wyze rarely sort obvious stuff from logs - so I do not have much faith in them bothering with something that happens randomly. I know that my …

[image] dogwood1614: plus logs have been submitted over the last 2 YEARS and no one has addressed this issue. I just submitted a new log. I have also spent hours (3 - 4) with regular support to resolve this issue. … While Wyze is great at bringing out new products and attempting to attract new c…

Idk what to tell you, Wyze asked for logs, they have been looking into this and haven’t got logs for weeks, so they are going to give up if they don’t get any. I don’t work for Wyze, I don’t know what’s in logs, but they want them and I just told you when to take them.

[image] dogwood1614: How can I send in a log if it doesn’t happen, please help me understand. @dogwood1614 If you send a log when it should have happened and also let me know the time and time zone in which the camera is and the event should have happened they can see what the camera was doi…

Let’s go back to the original question - How can I send a log of something that never recorded. A log, to me, means a event.

@dogwood1614 When the event should have happened follow this process, except give the date, time and time zone of when the event should have happened. Go to Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the…

@WyzeJasonJ Log number 623643 … Of absolutely no event activity even though my neighbour is usually in the camera view at 21.30 for a few minutes Next time he is out an event may be triggered. Only happens when detection zone is active - neighbour is normally in the active area at this time.

@ShardlowM What is the approximate time and time zone this happened in and I will forward this on, thank you.

Try this, 6/23/22 at 4:12 PM in CST

Fix-It-Friday 6/3/2022

Wyze News

WyzeJasonJ July 28, 2022, 11:44pm 77

Looking for continued Fix It Friday updates here is a link to next months thread!

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Fix-It Friday 5/6/22 Wyze News fix-it-friday	78	6188	July 28, 2022
Fix-It Friday 6/2/2023 Wyze News fix-it-friday	40	2985	July 7, 2023
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Fix-It-Friday 6/3/2022

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