Hey hey, everyone!
It’s a new week and that means a new round of Fix-It Friday updates.
Here’s what’s new:
Forum - Wyze Air Purifier Insights graph is not updating when expected
We’re continuing to look into this internally to see what we can uncover! We should have an update next week with more details.
Core - Shortcuts aren’t always working properly
We weren’t able to get any examples from our communities over the past week so we haven’t been able to make any progress on investigating what exactly is going on here. We’ll need your help to look further into this!
Is this happening to you? Please give us more details about the Shortcuts and their success ratio! Have you sent in any logs after some failed to run properly? What does the Rule History say the reason for failure was? To find that, go into Account > Rules > History.
The next time you see this go funky, please submit a log through the following instructions and then post the log number here.
Logs can be submitted through Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone that you ran into the problem will help us locate the relevant area of the log more quickly!
Reddit - Wyze Cams on Cam Plus are only receiving Wyze AI notifications and not the standard motion-only notifications
We also weren’t able to get any additional cases or any additional detail from our communities on this issue.
Is this happening to you? The first thing that we ask is that you make sure that your settings are correct on your side. There’s a lot that could go on here but the fastest thing to resolve is usually if the settings just need to be adjusted.
Settings looking good? Could you please let us know what your detection and notification settings are set to? In this case, we especially want to make sure that the All Other Motion option is turned on. If that’s all configured correctly, we’ll need to dive deeper into this like checking to make sure the cloud is matching your displayed settings in the app. Send us a reply here and let’s take a look.
Discord - Camera is ignoring detection settings like sensitivity and zone
Unfortunately, we also weren’t able to get any additional cases or detail from our communities for this issue. We have the team ready and actively looking into this! If you’re running into this problem, please let us know the following information:
- What cameras are impacted (Wyze Cam v3, Wyze Video Doorbell, etc.). Using the full product name will help us isolate this faster.
- What app version you’re currently using.
- After this happens, please submit a log using the following instructions and post the log number here:
- Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone that you ran into the problem will help us locate the relevant area of the log more quickly!
Let’s Take a Look at Some Previous Submissions
Cannot select Wyze Cams when building Alexa Routines in the Alexa app
The Alexa app update to fix this has been released and we’ve seen definitive reports saying that this is fixed from the community. Woo!
Person Detection for Cam Plus Lite can’t be used in Wyze Rules but did work for Legacy Person Detection
The release candidate for the Wyze app’s 2.32 update has been released with a fix for this! The new update is planned to be released to the general public later this week, so be on the lookout for it!
Wyze Video Doorbell Pro view automatically rotates in the Wyze app even with the phone locked to portrait mode
This is another one resolved in the 2.32 app update! Keep your eye out for an update sometime this week to deliver this fix to the general public.
Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream
This is a tricky one! We’re still working on another build for internal testing that addresses this issue. Thanks for your patience.
Wyze Headphones no longer use auto-pause but the headphones go into Transparency Mode still when laying down
We also weren’t able to get any additional cases or any additional detail from our communities on this issue. Here’s last week’s update - please make sure to pass the info to us if you’re experiencing this issue so we can figure out what’s going on:
Alright, so this one is a bit more complicated than initially hoped because it deals with two features: auto-pause and Transparency Mode. We’re trying to isolate the different issues so we can tackle them effectively.
Have you ever had auto-pause or Transparency Mode randomly turn on? If so, could you please let us know what your settings were when this happened? And if possible, please send in a log if this happens to you and let us know the log number so we can pair it with our report. Here are the log instructions:
Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone that you ran into the problem will help us locate the relevant area of the log more quickly!
Wyze Sense Hub firmware 18.104.22.168 causes issues with Rules and notifications or frequent rebooting
We’re not hearing any additional reports of issues with Rules or Notifications from Wyze Sense Hubs.
For the pairing and rebooting issues, we believe that we’ve gotten to the bottom of the most commonly-occurring issue, triggered by systems that have 50+ accessories. We’re currently working on a fix to be rolled out in the next firmware update for the Wyze Sense Hub; we don’t have an ETA quite yet, but rest assured that we’re on it!
Wizard chat ends when navigating to the main app page
We hit some snags last week and are continuing to work with Zendesk on rolling out Agent Workspace to allow asynchronous chatting and to improve stability. Our current plan is to run another test sometime this week and hopefully roll it out before the end of the month. We’ll keep you posted!
Audio out of sync on saved videos
QA testing for the Wyze Cam v2/Wyze Cam Pan v1 firmware build that is designed to help with this should wrap up sometime this week. If that all looks good, then we’ll be sending this firmware update to beta soon after!
Cameras appear offline in the app, though they are online and viewable.
Wyze Cam v2 and Wyze Cam Pan v1 have had their backend networking code overhauled in the upcoming firmware update, and we suspect that it will take care of this issue. Once it finishes QA testing this week, we’ll start planning to send this firmware update to public beta!
Attempting to view microSD card Playback when viewing an Event from a Wyze notification results in the, “No microSD card installed in camera” error
An improvement to this is currently in beta and seems to be helping. We’re also finishing the QA testing on the new one and will send it out this week if everything looks ready. Separately, we have an improvement in the upcoming 2.32 app that won’t show the message until after the camera finishes loading, which will reduce how often folks are seeing this message erroneously.
Thanks for reading! Remember, if you are experiencing one of these bugs and we have a callout for info, we want to hear from you! Let’s work together to improve your Wyze experience.