Thanks for participating in the callout for new submissions! We have a new batch of topics so let’s get started!
Reddit - iOS cameras when grouped are not displaying properly
We’re looking into this scale issue and requesting full screenshots! So far we have reports of this on an iPhone SE and an iPhone 8. Is this happening to anyone else?
Core - Error 3001 is happening on cameras such as Wyze Cam v2
We have been seeing improvement for the 3001 error issue after the fix on Wyze Cam v3. We are going to merge the fix into upcoming Wyze Cam v2 and Wyze Cam Pan firmware. We’ll share updates here as we get them! This is expected to happen after the 11.x update for Wyze Cam v3 and Wyze Cam Pan v2.
Forum - Wyze Cam v2 detection zone is back to the single box style after 184.108.40.2061 update
We have the app team checking in on this. We’ll keep you posted!
Discord - Can no longer pair Wyze Sense v1 sensors to the Wyze Sense Hub after the 220.127.116.114 firmware upgrade
We are checking with our team on this one and will let you know if we have further questions or information.
- Let’s Take a Look at Some Previous Submissions -
Forum - Alexa Person Detection Triggers on some Wyze Cam v3s with Cam Plus Lite have disappeared for new activations for some users. They are still present for some people or those who previously set them up
If you’re still experiencing this or this is happening with your Wyze Cam v2, please send in a support ticket with your Alexa user account so we can have the Alexa team check on things from their side. Then please post your support ticket number here so our team can scoop it up! If we don’t hear back from next week, we’ll remove this from the update list.
Reddit - Wyze Cam v3 Pro and Wyze Cam Pan v3 30-second forward and back Playback buttons skip random hours
We don’t have a further update for this one yet. This is still in beta and we’ve generally been hearing positive feedback about this being resolved! Please take some time to test this feature and give us insight into your experience if you’re in our beta group.
Core - Wyze Cam Pan v3 detection zones not working
We’re still working with our engineers to identify a good fix for this issue. We’ll keep you posted! But in the meantime, we’re working on connectivity difficulties some folks have reported with this product. We’ll return to the motor drift issue after we get the connection stabilized. We appreciate your patience.
Reddit - Event recordings are skipping/stuttering
We slowed down the .4054 firmware gradual release to check on some reports from community members. The people that have this update are telling us that this issue is resolved! If you’re using this firmware, have you encountered the dropped frames/time travel issue since updating? Please let us know!
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)
This is in beta! If you’re a beta tester, please try out the new firmware and give us feedback about it.
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card
This is also on the firmware that just went into beta testing! Beta folks, please put it through its paces and let us know how the new build performs.
Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later
We believe we’ve identified a possible cause of this problem! We’re still testing it internally and will send the fix to external beta later.
Reddit - Wyze Cam Pan v3 does not return to set home position
We don’t have further updates on this one yet. We’re still testing possible fixes from our side and are currently focusing on the reported connectivity difficulties.
Core - Cameras appear offline in the app, though they are online and viewable
No further update here! We have the design ready for the health checker that will help with this issue. It won’t be in the next release but we have it in the pipeline for a future firmware release.
- Updates For Dormant Topics -
Wyze Sense Hub Events not showing the correct time
We’re experimenting with a proposed cloud solution but can’t offer a timeline yet.
Greater control over marketing pop-ups in the Wyze app
No further update for this one yet. We’re working on a toggle for improving control over marketing messages in the Wyze app. We’re also working on auditing what we send and when as well as a duplicate data cleanup initiative that will help ensure that messages sent to folks are more relevant to them. We’ll provide more information as we move forward.
Thank you, everyone! We hope you enjoy your weekend. Come back next week for more Fix-It Friday!