@TextMan thanks for the clarification, I understand what you mean now. 
@Customer I was never happy with the risks that came from professional monitoring (using Noonlight and having law enforcement dispatched unless I explicitly said not to every time there is an alarm). I always wanted improvement toward self-monitoring (alert me and let me decide if I’m calling law enforcement or pressing the panic button…so active vs passive dispatching to reduce false alarm fee issues), but I wasn’t complaining about bugs (early on there was an Alexa trigger bug I advocated for though, but that got resolved) as much as I was begging for improved features. It worked pretty well as it was designed, I just wanted the design to be updated to be better. Here’s my original list of all the things I thought the HMS should consider improving since it launched. Almost all were feature requests, not bugs. So when I say it worked flawlessly at launch, I meant in the context of bug-free…the sensors triggered, everything was fast, great reception, very reliable and consistent and stable, that sort of thing. It needed more features to be highly competitive and prime time, including schedules (which it has now and I use every day), geofencing, rules, and many other things I listed in that link…there are still a lot of improvements that should still be made, but the only things worthy of Fix-it Friday (bugs not feature request wants) are 1) the ongoing low-volume bug and 2) the bugs introduced in the March Firmware (which I did not upgrade to and am not experiencing myself, but am still advocating for to be resolved) and have been reported in the previous fix-it-friday, but for which few people have answered all the questions for in Wyze’s response (the response of how to help them find what’s wrong went basically ignored by users as far as I can tell). I hope that clarifies. 