Happy holidays! 
We have a bunch of people out on PTO for family time and holiday observation. We don’t expect a lot of progress on these for a couple of weeks but we’ll keep you in the know! Here’s our Fix-It Friday follow-up:
Reddit - No motion detection notifications on Wyze Cam v3 Pro when a custom detection zone is set 
We’re still looking for logs on this! We’ve been going through them and are working on resolving this problem. Here’s how to do to give us logs:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply so we can get it to the right folks.
Core - Videos are not uploading to the cloud 
The firmware we recently released has significantly improved the success rate for video uploads. If you’re still having difficulty with videos not uploading to the cloud, please speak up now! Otherwise, we’ll remove this from the update list in the upcoming weeks.
Discord - Wyze Cam Outdoor image is not saving the rotate 180 degrees setting and it must be reapplied when entering the live stream 
We have beta firmware currently in testing that seems to have fully resolved this issue. We’re keeping an eye on the beta feedback! If you’re testing the beta firmware and still experiencing this issue, please let us know now!
Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled 
We are still on track for 2.39!
Let’s Take a Look at Some Previous Submissions
Core - Cameras appear offline in the app, though they are online and viewable 
No further update here. Our hunt for microSD card logs continues! We have some and are taking a look at them. Thank you so much for the help! If you’re experiencing this and have a microSD card and a computer that can read the card, please send us a log to look at. Here’s how:
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
Forum - Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again
We’re planning to start releasing beta firmware for this next week or the week after. Thank you for your patience!
Forum - Wyze Air Purifier Insights graph is not updating when expected 
The 2.38 app has been released to the public! We’re waiting on the air purifier firmware to be released and expect that to happen in the upcoming weeks.
Forum - Wyze Cam v3 microSD card playback is skipping the first minute of every hour (excluding midnight) 
This changes in the recent firmware update were pretty significant so we moved this one to the next update build to make sure QA could do a full regression test on schedule. Thank you for your patience!
Reddit - Wyze Outdoor Cam gets stuck at 1/3 without reset of the base station 
We have a new firmware build for beta expected to release either next week or shortly after the new year.
Reddit - Event recordings are skipping/stuttering
We’ll be working on this issue after our folks come back from the holiday break. We’ll let you know about the progress after the new year!
Discord - Cameras that are subscribed to Cam Plus Lite cannot enable person detection when a camera is in Wyze Home Monitoring
We don’t have a further update on this one so here’s the info from before: This actually was by previous design but we’re talking to the team about timelines for adjusting this. We think the earliest will be the 2.41 app since we’re still working on resolving issues with the Security Camera feature so it doesn’t make a lot of sense to fix this bug first.
And that does it for this update! Thank you for your time. We’ll chat with you next week!