Hello, hello! 
We have a new batch of Fix-It Friday issues for you all today! As a (dis)honorable mention, we fixed the Error Code -1 issue for grouped cameras viewed on iOS devices. If you’ve been experiencing that problem, please download the iOS 2.38.4.3 app version from App Store.
Here’s the list of new Fix-It Friday issues we’re tracking:
Core - Wyze Cam v3 Pro is not detecting people when subscribed to Cam Plus 
This appears to be related to the rotate image 180° setting. We have applied a fix from the cloud side that seems to be working for the people we’ve spoken with. We’re working on a more robust firmware fix for this issue as well. If you’ve experienced this, could you please let us know if you had been using that setting and if you’re still running into this problem?
Reddit - Wyze Cam v3 Pro streaming and Playback issues when using 2K resolution 
We are working on improvements for this in the 2.39 app. We’re aiming for the beta to start next week.
Forum - Notifications not working on Wyze Video Doorbell when the button is pressed 
Our team is looking into this one! We’ll give you an update later.
Discord - Wyze Home Monitoring Keypad will not stay connected to Wyze Sense Hub
We’re looking into this from our side and will provide updates later.
Let’s Take a Look at Some Previous Submissions
Discord - Wyze Cam Outdoor image is not saving the rotate 180 degrees setting and it must be reapplied when entering the live stream 
We have released firmware 4.X.4.418 to the public and we’ve heard confirmations that this problem is now resolved. We’ll remove this from our update list next week.
Reddit - Wyze Outdoor Cam gets stuck at 1/3 without reset of the base station 
The fix for this was included in our recent updates. Are you still experiencing this? If we don’t hear back from anyone still having this problem, we’ll remove this from the update list next week.
Forum - Wyze Air Purifier Insights graph is not updating when expected 
Is this still a problem for anyone? We’ve received feedback from multiple people that the current app version has resolved this for them. If we don’t hear back from anyone still experiencing this bug, we’ll remove it from the update list next week.
Reddit - No motion detection notifications on Wyze Cam v3 Pro when a custom detection zone is set
It looks like some of the Wyze Cam v3 Pro rotate image 180° reports got mixed into here. It makes sense because they have some overlapping components. So we’re still looking for logs about this issue! Please help us if you’re experiencing this problem! Here’s how to do to give us logs:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply so we can get it to the right folks.
Core - Cameras appear offline in the app, though they are online and viewable 
We still could use some more logs for this problem! If you’re experiencing this and have a microSD card and a computer that can read the card, please send us a log to look at. Here’s how:
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
Forum - Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again 
We’ve had a delay in the beta firmware release for this but still plan to release it for testing in the future. We’ll keep you posted!
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) 
This is still planned for the next firmware update. We’ll let you know if that changes!
Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled
We continue to be on track for 2.39!
Reddit - Event recordings are skipping/stuttering
We’re still in progress developing this fix. It’s a high priority and we’ll make sure to update here as we progress.
And that’s all we have for you today! Thanks for tuning in. If you see any of these issues reported in the wild, please direct people to this post so they have access to the information. We’ll be back next week!