Throughout this year, my primary goal has been revamping the support content on our website to be easier to find, worded in a more user-friendly way, and just generally more useful. I’ve already gotten a lot of great feedback on specific articles and knowledge gaps internally, but I need community feedback to make sure that I’m actually making changes that help.
Let me know if something you’re looking for is missing, if the content seems inaccurate, or tell me any suggestions you have for new/expanded content. Please be as specific as possible, and I’ll see what I can do!
For anyone that may not have visited our support site before, give it a look and let me know what you think!
Could you please publish the default directories and file endings that are used for storing the various forms of Wyze data?
Such as where the downloaded event files are stored, where time-lapse files are stored, etc,
Great feedback, thank you! I’ve added it to my list and will work on getting something written up to make sure the v2’s 2-way audio gets covered too.
Awesome suggestion! I’ve got it on my list and will be going through and testing everything to make sure I get the right directories. May take a little while to make sure I get everything down for both Android and iOS, but I’ll make sure it gets added.
I can’t find any description In the user manual About the Night vision IR lights on/off button
Well I did not look for it in troubleshooting ,
It is a function of the app , A Setting in the app , I think it is in the wrong category .
A new user looking at this setting in the app is not Likely to go to troubleshooting to find out what it is
Point well taken. I just went to the support site and searched for “Night Vision” without noting where it was found.
Yeah , search is under used , Apparently even by me
Matt, congrats on the significant progress you’ve made on the User’s and Troubleshooting Guides. It’s no small feat - in fact it’s constantly expanding. So get yourself a kidney belt and gird yourself for the heavy lifting in your professional future.
Fantastic point. I’ve added it to the change list, and will write up a section for the User’s Guide!
That will do the trick
I will let you know if I happen upon anything else
WyzeMatt: For a while now I’ve been griping that information about Wyze products is scattered through the Support and Community pages. I see that recently there have been major improvements on this front. I like that on the Support page, under each product, there are now consistent links for user guide, setup, FAQ, etc. Thank you. Keep up this concise and integrated approach to providing product information.
One suggestion: on the Wyze home page, where there is big splash page for a new product, or on each of the product pages under Shop, put a link to the support page where all the relevant information exists. For example, for the Bulb, put a link to https://support.wyzecam.com/hc/en-us/categories/360001760192-Wyze-Bulb. This will provide a quick look at all the available information without having to scroll through a long page of flashy marketing pictures. Such quick access to information is particularly important to potential customers researching a product. Thanks.
I’ve talked to our web admin about this, and he said he’ll look into getting the links added. I’m not sure when this will be done though, since I don’t have the necessary permissions to edit the main site myself.
had the most incredibly sad experience with several Wyze technical support reps today. Got frustrated and asked to speak with a supervisor. I was refused twice. Had to cancel my subscription after I was denied a 3rd time. Curious as to why a security co. is hiding it’s management team? Also wondering if they’re hiring. Might be a great place for those in witness protection. obviously taking my business elsewhere!