False Alarm

Good evening
Anyone having issues with false alarm from the motion sensors?
We had three in the last 45 minutes with Moonlight calling us each times.
We even deleted the problematic sensor from the app after the second time yet the alarm turn on a third time.
Everything was all clear and all closed in the app, simultaneously.

Any ideas?

Thank you

So, it was the same sensor 3 times? Twice while active on the account and once even after the sensor was deleted, it said the same sensor triggered the alarm even though it wasn’t on the account?

Contact Wyze support ASAP in the morning when they open. Someone should definitely look into that.

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Also, when you get ahold of support, let us know how it goes and post your support ticket number in here just in case we need to pass it on to someone for a deeper dive into your issue.


Yes! That’s exactly what happened.
We’ll keep you posted.

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Wow, that’s crazy. I can’t imagine how that is even happening after it was deleted from the app. Definitely a glitch somewhere that needs to be looked at ASAP. Thanks for reporting it. I look forward to your updates.

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