I am getting multiple error codes -20, -2001, -3005, etc. every minute or so. on four different cameras.
I do not believe recycling the camera’s power and rebooting them will solve the problem.
Is there a way to measure the wifi signal at the camera’s location to determine if signal strength is sufficient?
Welcome to the forum. Yes there is, you can use your phone and stand beside the camera or you can download Fing, WiFi Analyzer or anything similar. However, none will give you tru results as the phone’s WiFi antennas are superior to camera’s.
1 Like
I have this problem with two Floodlight Pros and the Wyze Doorbell every couple of days. All three are in different locations, with varying proximity to the WiFi. They are unreachable for a couple of days and then magically return. When they do, I attempt to send the support logs, but never hear anything. After multiple resets/setups, I’ve come to the conclusion that the problem is likely firmware related (started after 12/18 push) and is a connectivity issue between the cameras and the cloud.
I, also, have three Battery Cams, scattered about the house, that never do this. So, I’ve ruled out WiFi as the culprit, and blame either buggy firmware and/or cloud connectivity from the app. Both are out of my control, but pi$$ me off, as these cameras are on a rental and I want to confirm how the property is being used. Wyze needs to fix this…
Are they connecting to a 5ghz ssid? That’s what I was experiencing before I switched to 2.4ghz.
You can try to move one of the cameras close to the router. If the problem disappears then it’s a connection issue. If not, you at least eliminated one possible cause.
Tried both, but currently on 2.4 GHz, based on vendor docs.
What does that mean? You can verify which band you’re on, “Settings->Advanced Settings->Device Info-> Network”
I currently have two floodlights (one still in the box, three battery cams and the doorbell.
One floodlight is close to WiFi router (about 10 feet), other is about 40 feet. Both disappear for a couple of days (3005 error) before returning.
One battery cam is close to WiFi router (about 10 feet in different direction), other is about 40 feet and close to the second floodlight. Never had a problem with pulling either of them up in the app. Ever.
Wyze Door bell is about 10 feet from second WiFi. Behaves the same as the floodlights.
One battery cam is about 15 feet from second WiFi. Never had a problem with pulling it up in the app. Ever.
The cameras have been in place nearly a year, but this issue has only been a problem for a couple of months.
Even subscribed to the monitoring service, hoping it might improve things. Nope.
It means that I tried both 2.4 & 5 GHz, but the installation guide says use 2.4 GHz.
And, this morning, all three devices are back online and reachable again. Who knows for how long…
Logs already sent to Wyze…
One of your neighbors must be using the microwave often. 