Two weeks ago my 1st of 12 Wyze Camera’s stopped working, this camera was purchased in December of 2018. I reached out to customer support and without question they offered to replace the camera, this was two weeks ago. I got the order confirmation and the shipping address was WRONG. I reached bac…

@Hollywood , we are so, so sorry to hear that this happened. This is unacceptable and not the level of service that we seek to provide. We understand your frustration and apologize for causing that for you. If you are open to it, I would like to know your support ticket number so that I can follow up…

[image] Hollywood: Here is the tracking number 9400111205954825520517 as I don’t live in Arizona. That is a different tracking number than the one delivered to Arizona almost a week ago.

Hollywood, can you see why someone would be skeptical? Customer has an awareness of a support forum but chooses not to use it until they are pissed enough to trash the working product they still posess (92% of the total product they own) choosing to incur a loss of X and a further expense of XXX t…

As the CEO of an organization which relies heavily on customer service, I am highly critical of any organization that has awful customer service especially when I read announcements they are taking money and trying to close.

Correct as they also gave me several wrong tracking numbers… you can continue to defend them; however, they are in the wrong and I have moved on! Hope your customer service is better than mine.

So far it has been: [image] Support response times Cameras Recently I’ve seen posts about problems with product support. Today a camera I recently purchased came up with a weird screen for the second time, So I submitted a ticket at 0720 CST. First response came at 0914…

It’s a shame you didn’t approach the forum sooner.

The real shame is incompetent people… case closed I am with a new vendor.

No, I am done as this afternoon I received new Ring & Nest camera’s to replace all the recycled Wyze camera’s. I don’t have time to wait another week for a Wyze camera as I no longer believe in the product. Your customer service is awful and ignored my requests then lied to me. How can I trust the …

We understand. Thank you for taking the time to give me your support ticket number so I can work on this from my end. We hope that your replacement products fit your needs better and wish you well. :slight_smile:

Extremely dissatisfied with Wyze customer service; However, after 2.5 weeks it was made right and corrected

Cameras

gemniii May 29, 2019, 6:12pm 22

So far it has been:

Topic		Replies	Views
It's time to call it quits Cameras cam-pan-v1 , cam-v1-v2 , support , not-platform-specific	129	9139	September 8, 2020
It's been fun but Lifestyle cam-v1-v2 , support , not-platform-specific , cam-outdoor-v1 , video-doorbell-v1	101	7895	March 8, 2021
Is It Even Worth Buying Wyze Cameras Any More? Cameras cam-v1-v2	66	8492	November 7, 2021
Done, Finished. Over Cameras troubleshooting , iphone-ipad , cam-outdoor-v1 , cam-v3	59	707	July 26, 2024
Don't buy wyse! Power & Lighting	483	23175	July 8, 2021

Extremely dissatisfied with Wyze customer service; However, after 2.5 weeks it was made right and corrected

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