Error Creating New Account

When I try to create a new account I get “We’re sorry, an unknown error occurred. Please try again and contact customer support if this continues. Request ID (followed by a long string of alphanumeric characters).” I have tried clearing browser history, I’ve tried four different browsers, and I’ve tried two different email addresses. This occurs after I receive the verification email and click on the link in it to go back out to Wyze and set up my password. Anyone? Thanks.

Welcome to the Wyze User Community Forum @stephanie3! :raising_hand_man:

Have you contacted Customer Support?

(206) 339-9646

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I did put in a service ticket yesterday on Have not heard back from anyone.

If you haven’t yet set up two factor authentication, they should be able to verify the account email and get a temp password for you. I’m not familiar with how the new account setup flow goes these days as mine is quite old before they ever started two factor authentication.