I’m going back to beta and not testing the AI. That’s all messed up anyway. I do kind of need these cams and if I get constant errors I can’t report anything anyway.
@FriendofFeralCats I think that the app version and firmware version it is intended for should be kept in sync, if not, it could lead to unpredictable results.
I truly wish that your problems could be resolved.
And it’s hard when you can’t even submit a log file and report the errors. Maybe @UserCustomerGwen or @WyzeAndy can help?
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I looked at the IP thingy in my router and the one cam that is giving me issues is this strength:
Signal strength
-66 dBM
Signal rate
72.222 Mbps
IP address
192.168.1.40
Whatever that means. You cant really go by what’s in the app as the app showed very strong signal but looking at router I see this. So who’s lying and who’s telling the truth on this. And sorry I didnt clarify. I have 2 phones. One is Android. That has the beta app. The other phone is iPhone. That has public release. I’m noticing something that first when I’m in the area that the cam is that I can’t view the cams live or whatever but I can get onto Facebook or other sites. I don’t know why I’m tech stupid. But as soon as I go back inside the house I can easily pull up Cam A (which I’ll call the above cam’s stats) which has events that have been recorded and I can watch live. However, and again others are seeing the same thing, after two hours all recordings in the cloud are giving either the missing fragment or fail to upload error. Even if we saw that event earlier.
That looks fine to me… I’m not that savvy either, but it’s pretty much the same for mine.
It’s sounding like a problem with your account on the Wyze servers, but the live view not working on your local network is definitely a problem also.
Let’s hope that Andy or Gwendolyn sees this thread, I did tag them both in a previous reply.
Tech looked at my specs and all and say there should be no issues. But I would like one of them to answer if they ever get around to it is if it against TOS to have a 2nd account tied only to beta testing? I spend 2 hours this morning deleting all my cams, plugs, bulbs, band and scale, deleting apps, the re downloading apps and re adding all devices. I haven’t check the Cam Plus as to whether the no fragment or fail to upload errors are corrected but Shawn Niu stated that it’s a known error and only beta corrects it. He’s the developer of this thing so I don’t know.
Hmmm… So you have two different accounts accessing the same cameras?
That could definitely be a problem… I would think.
I wonder how they would handle billing and control access to the videos.
I was lead to believe that the cameras can only belong to one account, you can share access to different accounts, but those accounts will not have access to any of the settings that the master account has. All you’re doing through sharing is giving them access to the videos and notifications.
No I dom’t have two accounts. I’m asking Wyze if it’s against TOS to have a different account for beta testing only. I’ve heard several people who beta test have a different account for those cams only and then a regular user account. While I know there will always be bugs when beta testing some of us do kind of rely on just a cam to use without all the errors. I currently can not get rid of the stupid AI features and getting the errors that come with it and Wyze as usual is not responding
Okay, now I understand.
What I did is, my test phone is set up with a different google account, for testing only and signed up for the beta program with that account, BUT once the beta app is installed, I still sign into Wyze with my regular account. So same Wyze account, but one phone uses the production / public app and the other the beta app… The problem I might have with this setup is that the beta firmware is used by both apps, but so far it’s been fine… Knock on wood…
Ok. Yea I can do the beta app and account on my Android and regular account on my iPhone. If that makes sense. Sorry I was a bit confusing. I’m just tired of having to delete and reinstall and all that jazz with the cams. So wasn’t sure if it was against TOS to have a different account just for beta testing.
I don’t think so. I’d just do it and see if it’s noticed.
Surely they can’t expect you to not be able to use your other wyze equipment to help them test things.
For example, the thermostat beta app doesn’t support wyze cams at this point in the testing, so I’m running both beta apps on my phones, a real pain sometimes.
I did get a response from Wyze and it is ok to have 2 different accounts: One for beta and one for public release. Most of these companies notice more than we give them credit for. I learned that the hard way and yes I DO need some of these cams and ability to view.
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I was just remarking to someone how apparent I think this will be when the V3 gets to the public. From what little I know of it…Wyze heard what the community wanted.
Well I’m having a ton of problems here. Beta app correct it but then stupid me tried the AI testing which bricked 2 of my cams, nothing on those uploads to the cloud, the missing fragment and fail to upload errors returned and now I may have to close out current account with Wyze and open a new one adding all the cams, plugs and bulbs back one by one.
Ive been talking to other about this issue, I am on beta and I’m not seeing this at all, yet it is so widespread. currently I am at a loss as to what might be causing this.
These issues started on my cams when CMC was released. Then slowly the cams video upload to the cloud got worse. Now I have 2 cams that are basically useless unless I either create a second account or close this account and start all over. I don’t understand why I go in and click for my cams to be at 360P (I’m a cheapskate with bandwidth) yet the app auto resets to HD after closing and opening the app again. Now I’m trying to opt out of AI testing. I have gone in and physically unchecked the vehicle, pet, package etc from the cam Plus, saved, exited and sure enough once I’m back in the app those functions are auto enabled again.
And now that these cams were on AI the missing fragment and fail to upload errors will not go away. I’m really a bit frustrated about this. But I do want the Cam Plus so I don’t know what to do.
I only have person detection as a setting for my cam plus options.
I must be running software / firmware than you?
I was originally doing beta app and firmware but then stupid me decided to try the AI so I downgraded all of my cams and app to public release. However since I was not able to view any event because with the AI testing missing fragment as well as the return of the fail to upload (which were non existent on the beta app and firmware) I went back to beta considering if I can’t view the events to submit as feedback then the program was useless. However the cams firmware is now carrying the two errors back with it. Some events are only viewable for 2 hours and then you can view any longer (even if you viewed them already). Some have 50 seconds or more of fail to upload. The AI features are not removing from the beta app although according to Shawn they should not be on there. I disable the AI features because I want strictly beta so I can see events but when I go back into the app (beta) the AI features are enabled again. This program is buggy I am getting no resolution from Wyze on this and I’m getting frustrated that I have to daily delete 15 devices from my account and add them back in. I don’t mind beta testing and am willing to go with the bugs but dont brick my cams that I tested the AI on or remove me from the AI program like I’ve been asking for over 24 hours
I ran a wifi analyzer in every spot I have a cam and there is no reason why I should get the errors. Where the cam is situation I should not be having an issue. The ping is 17 ms. Download is 442.01 Mbps Stability is 99.0% transmitted data 585 MB and the upload is 20.59 Mbps Stability is 93.6% Transmitted data 16MB Why there is always this issue. And again it only started up once stopped using the beta app and firmware and went back to production app and firmware. Now the cams are totally bricked no matter what I try.
I really do not understand why I"m not getting a lot of support on this. If tech is looking into it it would be nice to at least know.