Error code 7 when trying to view events

Began getting “error code 7” when trying to view events. Talked to support and they could not figure out why it was happening. But during the conversation I became convinced it was because of something that happened with my Samsung G6 phone (7 years old!!). Loaded app on my Kindle 10 Fire and guess what? I was able to access my events. Something in an update that Samsung did that caused my phone to no longer be able to retrieve event videos. I guess it could be something Wyze did, but I’ll blame it on my old phone.