Echo show detects wyze cam but wont show on display

Services & Integrations
1

Wondering if somebody can help me. I recently received my new Echo Show 8. I have enabled the skills Amazon actually recognizes that I have the wyzecam but when I say for instance, Alexa show me the front door the on screen display says waiting for wyze Cam and then just goes back to the home screen nothing happens. Is anyone else experiencing this? Can someone please help me with it? I have tried restarting both devices and it isn’t helping

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2

Hi and welcome!

Usually if your Echo Show, shows you the waiting for Wyze screen and then goes back to its home screen that means the request timed out. Could be a network issue. Can you see the camera live view on the Wyze app on your phone? Are your Wyze and Echo on the same WiFi network?

3

Yes…no issues on the app. The “waiting for wyze cam” message only appears on the echo show screen for approximately 2 seconds then just goes back to the homescreen.

4

I run into this myself once in awhile. I would keep trying every now and again. It seems to be slow to make that first connection sometimes.

5

I’m have the same issue and nothing work for me

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6

Usually if it persists it indicates a bad network connection somewhere. Or even a misconfiguration.

7

I tried everything… Reseting modem router wyze cam alexa app and noting work

8

I would suggest opening a support ticket with either Wyze or Amazon.

For Wyze you can open a ticket here

https://support.wyzecam.com/hc/en-us/requests/new

.

9

Thank you… I did that already… Now waiting

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10

I have the same exact problem. Did you receive an answer yet?

11

Sorry for the late respond… Yes, I did have an answer… In alexa app just disable the wyze cam for 5 minutes and enable and that’s it

2 Likes
12

Thanks for updating us! That’s actually useful info for the future! I have a Ring Video Doorbell 2 as well as 10 Wyze cams and they usually connect to my Echo Show relatively quickly. But every now and then they have a wobble or two. Will try that next time either is stubborn!

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13

Hi,
My cameras worked right away when I connected them to Alexa but only for 5 mins. Then exactly as you said it says waiting for Wyze and goes back to home screen.
When I disabled and enabled again it still didn’t work… I’ve done it 3 times already

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14

I have the same issue. Hooked the Wyze cam up to echo show 8 and worked fine for a couple mins. I could see the feed on my show. Just says waiting for Wyze and then says sorry there is a problem and returns to home screen. I’ve tried disabling from Alexa app and then enable, made sure show 8 was on 2.4 network. Even removed device and set it up again. Still not luck displaying on echo show 8 but can see no problem on the app.

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15

Disable it from alexa app for 10 minutes and enable it back

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16
17

Hi I’ve logged into the skill for Wyze, I have all updated cameras and I have Alexa control on my Samsung tv. When I ask to see a camera it starts it but nothing shows?

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18

I’m having issues with that as well. It will pop up for a second then disappear but I still get sound.

19

I’ve done all of the above steps but still am not having any luck getting video on my Echos. I can here audio but no video. (It says “camera name” is not responding). My Wyze cam v3 works on the echos but not the regular cam. Does anyone else have this problem?

20

The Echo Show 8 is about a month old. When I enabled the two Wyze cams and a Ring doorbell they both “showed” on the Show as expected. After a week or so the Wyze no longer do but never had an issue with Ring. I have disabled the skill for 10 minutes and re-enabled, The Wyze cams work fine in the Wyze app but not thru the Show.