No apology is necessary, and I appreciate the follow-up post. Reading that, I’m getting the impression that we might be talking about two different things.
If that’s the Wi-Fi Chime that’s constantly alerting, then I imagine that’s likely a result of your detection settings triggering off unwanted detections, but what I was writing about in my previous post was unwanted sounds from your home’s built-in mechanical chime. Do you experience those? Some Duo Cam Doorbell users have had trouble with that, and installing the Chime Controller (which is a device that was included with Video Doorbell v2 but is also now a separate purchase that functions with Duo Cam Doorbell) seems to alleviate those unwanted ding-dong!s and other noises from the home’s built-in mechanical chime.
I don’t actually have a Duo Cam Doorbell (I really like my Video Doorbell v2), but the What’s in the box section of the product page indicates that it includes…
- 1x Jump Wire
- 2x Extension Wires
The extension wires are to provide extra wire length if you need it to connect your doorbell to existing wiring when you mount it. They’re optional and included for your convenience. I’m not talking about those. The single jump wire is intended for use if you want to power your new doorbell with your home’s low-voltage AC (i.e., existing doorbell wiring) but bypass the mechanical chime. When doing that, you’d follow the Wired Installation instructions in the Installation Guide and connect the jumper to the FRONT and TRANS terminals inside a typical chime box. This is the same way you’d wire in an older Video Doorbell (v1) or Video Doorbell Pro.
If you want to use your home’s built-in mechanical chime with Duo Cam Doorbell, then your best experience is likely to be with the accessory Chime Controller installed, and you’d install that the same way you would if you were installing a Video Doorbell v2.
I imagine your Duo Cam Doorbell is already installed wherever your previous doorbell button was, connecting the two wires there to the terminals on the back of the Duo Cam Doorbell. If so, then that’s correct. What I’m talking about here involves working inside the mechanical chime box. That’s where Wyze recommends installing the jump wire if you want to bypass the home’s built-in chime.
Alternatively—if you want to use your AC to power Duo Cam Doorbell and want to unequivocally bypass the built-in chime—you could just remove the wires from your chime’s FRONT and TRANS terminals (I’m making assumptions about what you might have; please correct me if I’m wrong; pictures help) and connect those together with a wire nut. Then—assuming your transformer is adequate—you should expect decent performance from Duo Cam Doorbell without any sounds from the home’s built-in mechanical chime.
Tuning the detections and figuring out the subscription issue is something else entirely. I’m new to subscriptions and dealing with some other issues there, so I don’t think I’m the best person to help you with that.