Welcome to the Forum, @vtrguy! 
What are you using for security on your wireless network? Some mixed WPA3/WPA2 implementations have been shown to be problematic, so I wonder if that’s contributing to your problem. When I had connectivity issues with a Battery Video Doorbell, I installed a range extender (running in access point mode with wired backhaul) and still had problems until I switched my network security to use only WPA2. That’s something I’d consider looking at if you haven’t already done so. I don’t know if Support would have recommended this already or not.
Additionally, sometimes I think the engineers at Wyze have solicited information from users about the network equipment they’re using so that they can obtain the same router model and try to replicate the issue for remediation. Hopefully Support has been soliciting that information from you as well as working with you to submit logs so that your Log IDs can be passed along to the engineers for review.