Dual cam doorbell does not stay connected

Cameras
,
1

I have 3x Wyze Cam v4 and 1x Wyze Duo Cam Doorbell. I had an easy time setting up the regular cameras. The Duo Cam I spent HOURS on the phone with tech support trying to figure out why it was initially connect, then fail to connect. I replaced multiple units for new ones, but was having the same issue. Over the course of a week, with multiple tech support people, nothing we did would work. Three regular cameras all worked perfectly with a door chime, the Duo Cam Doorbell, constant issues connecting. All on the same router. All using 2.4 GHZ. The Doorbell Camera didn’t like the 5.7 GHZ either.

So I went and bought another router. I looped a hard-line out of my main router to a secondary router and used that wifi to connect to the Duo Cam Doorbell. It’s been holding for 24 hours.

I’m not sure WHY it’s happening, but the Duo Cam Doorbell doesn’t “like” my router, even though the other three cameras work perfectly fine. I’m going to continue to work with tech support to figure it out so they can find a better solution that telling people to go buy a different router.

Chris

2

Welcome to the Forum, @vtrguy! :wave:

What are you using for security on your wireless network? Some mixed WPA3/WPA2 implementations have been shown to be problematic, so I wonder if that’s contributing to your problem. When I had connectivity issues with a Battery Video Doorbell, I installed a range extender (running in access point mode with wired backhaul) and still had problems until I switched my network security to use only WPA2. That’s something I’d consider looking at if you haven’t already done so. I don’t know if Support would have recommended this already or not.

Additionally, sometimes I think the engineers at Wyze have solicited information from users about the network equipment they’re using so that they can obtain the same router model and try to replicate the issue for remediation. Hopefully Support has been soliciting that information from you as well as working with you to submit logs so that your Log IDs can be passed along to the engineers for review.