I’m using a Wyze Pan Cam v3 and an annual subscription for Cam Plus. I have a 14 second event that I can view in the iOS app but when I try to download it, all I get is an MP4 that’s zero bytes. This applies to AirDropping it, saving it to my iPhone, or trying to send it via iMessage. I can also review the event on the Wyze web view but Wyze does not provide any way to download. I am astounded that nothing works. I know trying to get support from Wyze is not going to happen so anyone got any ideas?
Hey mgibbs
On Wyze web view, using Brave browser (chromium based) w/Windows 10:
If there’s a Mac mouse equivalent, Bob may be your uncle. 
On macOS, under both Brave and Chrome, a right click only offers "Save Video Frame As … " and “Copy Video Frame” … I’d post a screenshot but that’s apparently not an option on this forum.
[m]
Darn.
You can try a reset.
Uninstall the app. Reboot the phone. Install the app and sign in.
I could try that all over again but why? The app’s been updated, The phone restarted (which won’t help because – as I wrote in my original post – I’m trying to make this work on a browser on macOS), The only thing I haven’t tried is sacrificing a chicken.
Anyone … maybe even Wyze support if they deign to engage … have any useful suggestions or a fix or any-*******-thing that won’t waste my time?
Oh, but it is!
Unfortunately, I don’t use Cam Plus or macOS, so I can’t offer any advice for that specific problem. I guess the next step is 
. 
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I stand corrected on the image posting.
No worries. I just wanted you to be aware so that you’re not missing out on a feature of this platform, since you previously wrote that you’d post a screenshot if you were able. I appreciate a good visual when trying to solve a problem, so hopefully that’ll be helpful to you in the future, particularly if you can post something that’s relevant to another macOS user.
Any luck with the chicken sacrifice?
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