Officially it’s at https://go.wyze.com/help, since this is primarily a user-to-user support community.
I read your more recent post about problems with Support. What other browser(s) have you tried? I notice that your other topic mentions Firefox, and I was just able to use that on Linux to get to the ticket initiation form. Since you’ve had the patience to wait this long before updating this topic and using the phone isn’t a great option for you, then opening an e-mail ticket is what I’d be inclined to do (and how I generally prefer to interact with Wyze Support).
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket. - Click Yes, that is correct..
Repeat Step #3 or enter yes. (
UGH! 
)- When the “No, I want an agent.” option appears, enter
no. - Enter
product.* - Enter
other.* - Enter
ticket. - Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
Note: A log is not the same as a ticket.
A frequent user complaint is the absence of follow-up from Wyze following the submission of a log from the app. If you choose to submit a log, then Wyze's system will generate an e-mail message to you with advice to contact Support if you need help, because the engineers will have access to the logs, but Support agents do not. You can include a Log ID when you create a Wyze Ticket in order to connect a log to an expanded description of an issue in a ticket, and that's information that the Wyze Wizards may be able to pass along to the engineering team, but those seem to be two separate systems, and it's important to understand the difference.
A relevant Help Center article goes into more detail.
When was the last time you rebooted your phone, and what kind of troubleshooting have you done? I’m thinking here of things like
- navigating from the Home screen to Account ➜ App Settings, then clearing the cache, closing the app, and trying again
- clearing the cache and then logging out of the app, forcing it closed, then re-launching the app, logging back in, and trying again
- clearing the cache, logging out of the app, rebooting the phone, and trying again
- uninstalling/reinstalling the app
Not being an iOS user, I put those in the order of easiest to most extreme, and that’s where I think I’d start with what I know so far. I also sometimes tag @Antonius and @habib, because I trust them and know they both use iOS.
Also, when you get the double notifications, are they true duplicates (identical time stamps, titles, and message texts)? You’ve been detailed in your explanation so far. I’m just wondering what additional detail might be helpful for other community members who might see this.