We have enjoyed the video doorbell - our previous biggest wishlist item was for calls to come in when someone was at the door vs having to hunt for a notification.
So you can imagine our happiness when we saw the VoIP option appear in the latest app.
Until…we noticed that it only appeared on my app and not my Wife’s because I “own” the doorbell and have shared it with her.
We used to login to the same account which would get around this but had to have her sign in as herself for the Wyze Watch and Scale.
So now we’re in a catch 22 - login as the same account and lose access to watch and scale functionality for one spouse, or login to two different apps and only one of us can actually get incoming calls (of course we never know who will be home, away, awake or asleep
Is there a possible solution for this quandry? Thanks!
It’s to the point with the wide variety of products that Wyze create a Household account or share vs a generic product share. HH shares could have full access to doorcambell video and calls, for example. When a product is added to your app, you have the choice to designate it as part of the HH: doorcambell, lamp, robovac, etc; or personal: scale, watch, etc. If users could create multiple Households that may solve users’ issues with multiple locations: AirBnBs, vacation homes, etc.
I’m in a bit of a comparable situation. I installed doorbells and cameras for my parents’ house within my own account and shared them with their Wyze account.
I do this so I can manage the cameras, troubleshoot as necessary, update firmware, and pay for them to have CamPlus within my own account.
Being able to associate who to notify for a specific doorbell based upon who they’ve been shared with would be a particularly useful feature for me. Especially if I could deselect myself for their doorbell notifications.
WYZE Video Doorbell Notifies Other Selected Users?!?
Currently, only the holder of the “main account” gets a VOIP call when somebody rings your Wyze Video Doorbell.
I wish I had known this before I dove into the Wyze ecosystem as we have several employees who need to know if there is someone at our front entrance.
Is there not a workaround?
Meanwhile, the AI tech support “person” Wyze has on my ticket keeps telling me to purchase the Wyze wifi chime, which is – of course! – indefinitely out-of-stock.
Meanwhile, we are a production facility with numerous spaces, so the chime solution ain’t gonna fly.
Anyone have any suggestions for having a Wyze doorbell notify selected users when someone rings the doorbell?
This business of me sending a group text when I get the VOIP notification is…ass-backwards.
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If you’re using the original Wyze Video Doorbell, then I can’t speak directly to that device (nor to Video Doorbell Pro), and I also don’t have any recent iOS experience (I see that you self-designated as an iOS/iPadOS user), but I have been able to enable VoIP calls (I think Wyze changed the name of this feature to “Virtual Calls” sometime last year) for myself as “owner” and also for a shared-access user (both using Android) for Video Doorbell v2, Battery Video Doorbell, and Duo Cam Doorbell.
Most recently, I did this for a shared-access user account phone last night for a Duo Cam Doorbell. In order to get that to work, I had to navigate into the phone’s Phone app settings and select Calls ➜ Calling accounts ➜ All calling accounts and enable “wyze / Wyze Doorbell”. I don’t know what would be necessary to get this to work on an iPhone, but this requested feature already exists for shared-access users of at least the three newest Wyze video doorbells.
This might depend on which specific Wyze and mobile devices you’re using, so more detail would be necessary to answer that question if you want your employees to receive that specific kind of notification on mobile devices.
That’s been an ongoing problem for a while now, and you’re not the first Forum user to be frustrated by that. I’d suggest signing up for availability notifications if you haven’t already done that and/or looking at authorized resellers. Occasionally I think those become available on Amazon when they’re not in the Wyze Shop.
Again, depending on which devices you’re using, this should already be possible. Other potential solutions could include using things like Automations so that whenever a doorbell button press is detected then something like a Wyze Plug turns on (to activate a noise-making device or something else) or a Wyze Bulb Color blinks/turns on/changes its light to a particular color. Something like that might work in a facility as an indicator to employees in the immediate area.
If you were using Android, then it might also be possible to use a third-party notification interceptor to send group texts on your behalf whenever your phone receives a specific notification like this. I’m not aware of any way to do this on iOS, though.
