So if you search “doorbell voip phone call bug” that is my issue.
Moto g power 2022 on Android 12
Turned on voip calling for doorbell and now I have to select what sim I want to use. Either my carrier or wyze. Only way to get rid of the “wyze sim” is to uninstall the app. I can recreate the issue. There is no selection in my phone to set to a specific sim.
I have seen on other phones that you can set the default Calling Acocunt.
Can you please provide the following:
- App Version you are using
- Firmware of the Doorbell you are using
I will try to find the post on how to set the default calling account.
I have a Pixel 6, Pixel 7 Pro, and Samsung Z-Flip all don’t experience this issue.
On my Pixel devices you would start the Phone App, the tap on the 3 dots in the top right. Scroll down till you see Calling Accounts and select it. You will see a screen like this:
Notice the last entry says Make Calls with. That you need to make sure is set to your Provider and not Wyze.
I had that happen also on my Moto G Stylus. Because the App adds a Virtual SIM, Moto doesn’t know it’s not a real SIM that can’t make calls. So it doesn’t ignore it.
- Open your Phone App
- Click the three dots in the top right
- Click Settings
- Click Calls
- Click Calling Accounts
- Under “Make & Receive Calls” at the bottom, click “SIM Card for Voice Calls”
- The next popup will show all SIMs, real and virtual. Always Ask is defaulted. You don’t want that.
- Select the real SIM card for your cellular service.
That should keep it from asking you which SIM to use when you make a call.
Thats it, thanks @SlabSlayer My Pixels are a little different
Thank you. That is the fix.
I did have to make a call from the doorbell to make the wyze sim as I had uninstalled the wyze app to get rid of the wyze sim. Thank you for the directions. I didn’t think to look directly in the phone app.
This has been solved.