That’s the automated message from Wyze’s system whenever a log is submitted, and my understanding is that they receive so many logs that they’re often not able to address them all, and they (the engineers who receive the logs) generally don’t contact users. That’s why I asked about contacting Support, because when I submit a log my practice is to follow that up by opening a ticket with Support.
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket. - Click Yes, that is correct.
Repeat Step #3. (
UGH! 
)- Click No, I do not like chatbots.
- Click This is about a product.*
- Click Other.*
- Click Create Ticket
- Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
Support will tell you that they don’t have access to the logs, but at least with a ticket you have some direct communication with Wyze, and supposedly the Support team can pass messages to the engineers.
It seems like an inefficient system and isn’t the most intuitive or customer-friendly way to handle things, I don’t think. I’m not making any apologies for it at all, because I think they have a lot of room for improvement, and they’re actively soliciting feedback now.
You wrote this earlier:
What does that mean? Was this a visual inspection of the unit and the way it’s connected, or did you put a multimeter on the leads/terminals to ensure that the doorbell is getting adequate power? At this point, my suspicions are running to issues with the transformer power and/or a failing Video Doorbell v2, so I’d go ahead and open a ticket both to follow up on the log and to get the ball rolling on a possible replacement.