Doorbell V2 keeps disconnecting

[Crease]

What you’re experiencing seems like a known issue, and there are several other related topics on the Forum where you can share your experience. While this is primarily a user-to-user community, a Wyze Team member recently opened a new topic specific to this issue where they’re collecting Video Doorbell v2 MAC addresses in an attempt to collect more data and identify the root of the problem:

Help Needed: Collecting Device MAC for Doorbell v2 Offline Issue

Hello Wyze Community, We have noticed that some users are experiencing offline issues with their Doorbell v2 devices. To better understand and resolve this problem, we need your help in collecting device MAC. If you have time and would like to help us investigate this issue, please DM me the device MAC and the offline timestamp of Doorbell v2. Your assistance is crucial in helping us address this issue effectively. We appreciate your time and effort in contributing to the improvement of the Do…