Doorbell v2 Intermittent Notifications

No, it’s definitely not just you. I have an open ticket with Wyze Support for my Video Doorbell v2 and just yesterday doing some testing I got a notification on my phone running the v2.5x app but not on the phone running the v3.0 app. I don’t know where the root of the issue is, but in my limited experience it’s at least somewhat app-version dependent.

I think you’re right to suspect firmware, too, as the topic I linked definitely pointed to that and it was a main reason I disabled automatic firmware updates for my doorbell. I finally got current with the firmware on that a few days ago, and I can’t say that my notification experience is significantly worse than before (when I was still running January’s firmware update). Still, given Wyze’s history, I remain cautious about new firmware versions. :crossed_fingers:

The whole back-end development is a mystery to me, too. Just within the past couple of weeks I saw the Picture-in-Picture feature and other UI changes on my Cam v4s that I don’t think was there before, and its appearance wasn’t immediately preceded an app or firmware update. :man_shrugging:

When you say that “[t]he camera records all events,” does that mean you’re seeing things tagged in the recording timeline and/or listed on the Events tab but just not receiving push notifications for all of those? If that’s the case, then I think I’d be inclined to submit a log the next time I notice that occurrence (or maybe even try to cause such an event if you can) and then follow that up by opening a ticket with Wyze Support, specifically including the Log ID. Support won’t have direct access to the log (and likely wouldn’t know what to do with it, anyway), but at least you can provide a detailed description of the problem and have it connected to actual data that can be passed to the engineers for review.

What happens if you navigate to the doorbell’s Settings and hit the Reset Services Reset button?

Also, this isn’t specific to the Video Doorbell v2 at all, but I’ve read several of @sleighton’s posts on the Forum about anomalous experiences with notifications (sometimes not showing up at all, sometimes showing up without thumbnail images). In a post from last month, he was able to get notifications working on Cam v2s again by deleting them from the app and then adding them back, going through the setup and configuration process again. That’s kind of an extreme step, but it might be worth trying if your other troubleshooting doesn’t pan out.