I looked at routines, but didn’t have a lot of time to figure it out, wasn’t sure how to set up a routine to play the tone, etc. Will play around more when I have time.
1 Like
Not sure how you can setup a routine that’s a defined operation in Alexa. Have you considered starting over by deleting, resetting and reinstalling? Could be the cure to get things working properly.
In my case as all of you mention, I won’t get “ring” notifications on any echo device and the routines won’t execute based on pressing the Doorbell v2 button.
But what is working reliable is MOTION notifications from the Doorbell V2 to echo devices.
So in the Alexa app, devices, doorbell v2, settings, MOTION communications. With that toggle on and selecting my echo devices, all the motions that the Doorbell v2 detects are notified on the echos at the same time that the wyze app notifies me on my phone.
So what I am thinking is that specifically >button presses< on the Doorbell V2 are not coded correctly in the communications with Alexa, because motion events work fine as I mentioned.
My setup is Doorbell V2 wired directly to a 16v transformer, I dont have old style house chime. I’ve tried with the Chime setting on the Wyze app as None, Digital and Mechanical, doesn’t seem to change anything echo related.
Also what works good for me is Wyze Cameras as chime.
Welcome to the Forum, @oecs88! 
I’m curious about trying what you described, but I don’t see anything like that. If I navigate from the Home screen of the Alexa app (v2024.23 on Android) to Devices ➜ [Video Doorbell v2] ➜ Settings, then I see a toggle for Doorbell Press Notifications and for Enabled. I’m not seeing anything on that screen specifically related to motion (but I’m also not a Cam Plus subscriber—though I wouldn’t expect that to be necessary for basic motion detection since that’s a “free” Wyze feature—so I see Person Detection Notifications unavailable/grey).
I wouldn’t expect the selection in Doorbell Chime Type to have any effect on Alexa/Echo devices. I believe that’s a setting that tells the Chime Controller what to do with a doorbell button press.
Sorry, my phone is in spanish so I translated it to “Motion” but you are right, the option I am talking about is >Person Detection Announcement< I can toggle this on and it works fine with the echo devices (I do have Cam+ subscription).
I attach a screenshot, changed my phone to English so you can see.
1 Like
That makes sense, and I appreciate the clarification. Thank you!
Just installed a Wyze Doorbell v2, having a similar issue. I can sometimes get the Echo devices to ring the doorbell/announce it when I first enable it in the Alexa app, but it’ll work once, and then not again until it’s toggled. At least I do get consistency and it rings my physical chime, but I can’t hear that if I’m in say the backyard.
Is it still worth opening up a support ticket at this point? Seems they know it doesn’t work correctly but aren’t any closer to fixing the integration.
@b961f630283640bc0756 - Why the need to toggle again? Doesn’t it stay in the ‘on’ position? Cam+unlimited subscriber? Sounds like a possible communication’s issue in AWS with Wyze and Amazon links.
Welcome to the Forum, @b961f630283640bc0756!
I guess it couldn’t hurt, but if you’re toggling off Doorbell Press Notifications in the Video Doorbell v2’s settings in the Alexa app and then toggling that back on and experiencing success one time (which is what I think you’re describing), then that seems like more of an Amazon problem than a Wyze problem, so I don’t know if Wyze’s engineers can do anything about that aside from contacting someone at Amazon and asking them to fix it on their end.
I have two Alexa Routines that are supposed to trigger with a doorbell button press, and a delivery driver pressed the button earlier today. I know this because I was away from my Echo devices but relatively close to the mechanical doorbell chime at the time, so I heard the actual doorbell. When I look in Alexa Routines at the ACTIVITY tab, there’s no entry for a button press in Recent Routines.
I don’t know who’s on the hook for this one, but if you’re toggling something off and on in the Alexa app and having a button press work (i.e., announcing on Echo devices) one time after that, then my inclination is to think that something is broken on Amazon’s side of the integration.
@b961f630283640bc0756 - When I first installed my dbv2’s, to alleviate some issues I was experiencing, I set up 2 automations: 1. Restart - daily early a.m.; 2. Doorbell press - Turn on notifications. These seem to have kept my doorbell responding as intended and Alexa responses on target. No longer an issue since I have moved to the db duos.
1 Like
I will be opening a ticket for this problem. The responses are flakey at best. And multiple home automations require the consistent uptime of this Alexa and Wyze integration.
1 Like
My doorbell randomly worked once this past week, nothing had changed, but the christmas tune I set up in Alexa went off when someone rung the doorbell.
How has this been going on 7 months and isn’t fixed yet, Wyze?
Still having the problem. When I first bought the v2 doorbell (right after it was released) I easily set it up with my two Echo devices to announce “someone is at the front door” whenever the doorbell was pressed. Then it suddenly stopped (had not changed any settings on my end) and I’ve spent time trying to troubleshoot, reset, etc and it won’t work. Really makes the v2 doorbell useless as a doorbell!
I’ve noticed Amazon making changes recently for notifications to it’s Blink cams. Somehow, those changes impacted my v3Pro’s and Bat. Cam Pro’s and no others. The notification screen and options are set up differently than other Wyze cams. The doorbell press notification was removed from the DB duo. I use an automation on Wyze and a routine on Alexa. Since I am connected to my house chime, not an issue. Did you not wire the chime controller to use your existing house chime or you don’t have one? Don’t really need the echo announcement since I hear my chime anywhere in the house including the basement.
I think you probably have both a Wyze and Amazon problem. Definitely worthy of a ticket being submitted to both sources.
I can’t believe that this hasn’t been fixed with a simple firmware or software update. Like it was said, pretty useless as an actual doorbell, and OK as a camera
1 Like
If you read through the forums on this issue, like I have today, lots of people have submitted tickets for almost the past year, and tickets have been closed with no resolution. My chime controller is wired but my transformer is apparently not strong enough to power the doorbell and mechanical chime. I already delved into that issue when I first got the doorbell. Lots of us ran into the issue of having a transformer voltage (I think mine is 16V) that Wyze said would work….and it didn’t. Haven’t felt like replacing my transformer and the Amazon Echo announcements were serving the purpose until whatever update happened that caused that to stop working. I created a “routine” today on my Amazon Alexa account. Now the Echo will give the notification as long as the doorbell is pressed twice quickly. Troubleshooting showed me that one press was no longer sending the signal to the Amazon device — which matches what others have noticed. Seems like perhaps a “wake up” delay or something. Definitely think it’s a Wyze issue. Especially because they’ve fallen short on details, like the transformer specs, before.
A 24/40 transformer is working very well for my front and back doorbell duos with a chime controller for each. Did the transformer upgrade when I had DB v2s.
Technically, the doorbell press doesn’t send a signal to the Amazon Alexa Echo. Wyze cloud servers are AWS (Amazon Cloud service). Wyze and Amazon exchange Wyze specific data which Amazon sends to Alexa servers for Echo announcement transactions. All happening in milliseconds when you consider Point A to Point B the data has to travel and transfer. Remember, the genesis driving all of this was when you linked your Wyze account to Alexa and gave Amazon/Alexa access to all of your devices and their data.
Simplistic explanation which I hope puts a little clarity on the Wyze/Amazon data exchanges, at least for the doorbell press operation.
Are you still interested in having Video Doorbell v2 ring your mechanical chime? What kind of troubleshooting have you done with that? My transformer is labeled 16 V AC / 10 VA (meeting Wyze’s minimum recommended specifications) and puts out >18 V when measured. Since I figured out that my mechanical chime was wired incorrectly before I moved into this house (which I’ve since corrected), my Video Doorbell v2 has consistently actuated the chime as expected.