Same issue and same troubleshooting steps.
Wow! Based on your post, I used an old IPhone and it connected perfectly. I am having no issue accessing video feed, I have no idea why you are having an issue. Thanks for posting this!
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My issue fixed. Wyze Tier 2 informed me today of a deployed solution by the engineers. Connected and on line now.
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OK good. Better a real fix. So me setting it up successfully with iPhone likely coincidence.
How was that solution deployed? Update on the app or on device(s)?
Updated my app and all is well!
The current version of the app. for the iphone is kinda old
Released on 8/4 V 2.44.1.1.1
Are you on an Android by chance?
Thanks!
Jim
I am on Android… Says 2.441 (327). Sorry I have no idea what anything means, but as soon as I updated it, my issues resolved. 
Thanks Caroline
“Similar” version numbers …
I’m not in a big hurry (any more) so will wait a few days and see if there is an app. update for the iPhone,
Then try with the new replacement doorbell they sent … which…
is still in the box at the moment.
I’ve been really busy the last few days, but noticed that a new version of the Wyze app was released for the iPhone on August 18th: V2.44.5 (3) aka V2.44.5.3
I installed it, but it did not help. I still can not successfully add a doorcam pro to my account.
I’ve had a support ticket open since August 25th
I did get a confirmation e-mail back with a ticket number back, but …
That’s it… no help, no reply, not even a “sorry it’s taking so long…”
Lunacy …
I see a new version of the s/w for the iPhone has dropped.
V2.45.1.1
It does not mention any fixes for setup problems but …???
Maybe?
Does anyone have a solution to this problem?
Here is it February 2024 and I’ve tried getting 2 new Doorbell Pro’s to work with my iPhone 15 Max and Spectrum 5/2.4G router with no success. I have 8 OG cameras around my home inside and out, 2 smart switches and 4 smart plugs all with no issues.
I get through the entire setup procedure and when finished I get a “weak signal” message even if both the doorbell and chime are 5 feet from the router where the speed is 500+ down and 20+ up. First chat with Wyze support ended with the agent telling me to return the doorbell for warranty. I bought a second on Amazon which has the same issue and now a second chat with Wyze and no success but they wanted a log from the app.
I just worked with Spectrum who suggested changing my iPhone to the 2.4 network which we did but it made no difference. I didn’t think it would because the devices do not connect through the phone.
This is my first poor experience with Wyze and has me more than a bit concerned. I’ve been impressed with their devices and app and how easy everything connected and how well they work.
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I cannot believe that this is going on without resolve! It is disgusting that they’re still selling this product they KNOW doesn’t work right out of the box. There shouldn’t be any issues with something as expensive as this. I just spent hundreds on switching over to Wyze and now I’m considering returning everything due to the lack of support. I have literally done everything I could do 10x over to get this junk to connect and yet I get nothing. It’s disgraceful and disgusting that they still sell this product. But I guess that’s what I get for not doing my research.
It wont connect the chime is blue and says connected, but in the app the Doorbell Pro won’t connect and won’t work. The chime is within 12’ of the doorbell and wifi router, All my other Wyze cameras work. Log 1418731. @spamoni
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I had the same problem and it turned out to be security protocols on our wifi router. All our Wyze cam OG’s and Floodlight Pro’s connected with no issues but the Doorbell Pro wouldn’t to the same router. My work around was to buy an inexpensive TP Link wifi extender on Amazon, connect it to the wifi router and connect the Doorbell Pro to the extender and it’s worked perfectly now for months.
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Do you have the model you used? I’ve had three doorbell pros sent with the same issue. They are all paper weights as of now
Mine has been a paperweight for over a year …
I just returned from a several month trip, and before I left I took the back plate off of the doorbell and unplugged the battery figuring it might reset to some condition from which I could breath life into it …
Nope…
Got back after four months plugged the battery back in, and with my iPhone, chime, and doorbell all sitting on the table and the router being ~15 feet away…
Still no luck getting it connected …
total waste of money, and more importantly … TIME 
Having the same issue! I just moved to a new apartment, the wifi is a different provider. I have reset the chime several times and each time it’s successfully setup - but then I am unable to connect to view the doorbell pro cam. I’ve tried all of the suggestions several times with no luck. I was able to successfully set up and view video from a v3 cam. Haven’t heard from support yet but it’s incredibly frustrating. I considered switching to a different doorbell camera, but I want all of my cameras on the same app. I got a $25 CutePanda cam for now and was able to connect with no issues, but it’s not as good as the wyze doorbell pro (when it was functional). I have 4-5 wyze v3 cams and a wyze cam pan v3, as well as the doorbell pro. I’m considering just selling all of them because this doorbell pro is making me lose my mind. Wyze please help 
Sorry but I missed your post.
Here’s the wifi extender I purchased that’s worked perfectly with my Doorbell Pro.
I have a fairly recent Spectrum router from May of 2023 and the protocols would not allow the Doorbell Pro to connect but did allow all the other Wyze devices. I also installed a Doorbell Pro for a relative who’s also with Spectrum but has an older router and it worked without issue.
We had a Ring video doorbell pro for several years that never worked well. It was slow to notify me through the app and by the time 2-way communication was established the person was gone from our door. I even tried an extender with the Ring but it didn’t help. The Wyze has worked as expected with no glitches.
One of the RF engineer guys up top mentioned to turn off 5GHz band on your wifi and I can’t believe it but that did the trick. After facing the same issues everyone has been talking about, my setup worked the very 1st time I tried after turning off the 5GHz band and only having the 2.4 GHz on. The app even remembered my wifi password which I had previously entered for other Wyze devices. Once connected, I turned on the 5GHz band and now everything functions like normal. Thanks mbw.