Doorbell Pro connection issue after new router. Shows up on wifi client list, however, not able to connect through app

Hello,

I recently upgraded to a Asus RT-BE88U router. I have set up a wifi network that is not running wifi 7 and is set to 2.4. I have been able to re-add all of my Wyze cameras to this network without issue except the Doorbell Pro.

When looking at the client list I do see the MAC address of the chime I am just not able to connect to it through the app. There was a few minutes at after I reset it once that it did was visible and did send motion notifications but it only ever worked that one time.

I hear ya. Sometimes we find we have to go in a side door when the front door isn’t working. Here’s what I suggest. Its a little extra work, but might get you some insight to tricks with WiFi. You won’t lose anything. Read this through before you decide.

  1. Let’s say your old net was named Net1 And the New router’s network name is Net2.
  2. Unplug the new router, so Net2 is not available. Actually unplug it from your modem too. Now, (temporarily) connect your old router to your modem and boot it up. Go into the old router’s setting and rename it to Net2 and Net2’s password.
  3. Add your Doorbell Pro to the old router with Net2 and Net2’s password. Once its added, test it. Then just unplug power and cable from your modem.
  4. Unplug power from cable modem. Wait 30> seconds and plug power back in. Wait 1-2 minutes and plug ethernet cable and power back into new router.
  5. If you can remove power from the doorbell, please do so it will boot back up and request an IP address from the new router. If don’t as described, the doorbell should now be connected to the new router.
  6. You can also take a look for all the “stuff” you had already/recently connected to new router, they should also be online.

What we did, was simply use the old router that had worked okay with Doorbell, and give it the new network name and password to get it reconnected to the Internet. (We cheated.)
Then we snuck the new router back into operation, with the new network name and password you had decided to you.

FYI. Actually, you could have used the same old network name and password. If you had used the old network name and password, EVERYTHING would have automatically connected including your doorbell. Nothing would have known it was a different router, since the name and password matched what it had already been using.

Most people don’t know this. They thing they must use a new network name. Maybe yours had been compromised. In that case, yes, I would have used a new one too. But if not, then people make a lot of extra work for themselves.

The reason, I encouraged you to shutdown and restart your modem is worth the extra minute to insure it gets a fresh connection and IP Address when its trying to connect to your router. Most of the time you can get away with just plugging the router in and booting it. But sometimes it needs that modem to be restarted. So, its a very good, long term idea to always restart the modem, when we do anything with the router. Because when we don’t, we should have, and we earned the frustration when it didn’t get that address and hand it to the router. So, just treat it as part of your process and it will help you avoid frustration later.

(I’ve used an old router many times to trick a device to use the network name and password. I’ve done it successfully enough times, I keep an old router just for this one-time job.)

And since we are talking WiFi, - WiFi 7 is cool. BUT, yes, we get a little more range, between router and devices - I think. BUT, (again) if your devices, such as your phone, your laptop, your desktop PC, did NOT get a replacement network card, then you are still connecting at WiFi 6e or 6 or maybe even 5. You always only connect at the slowest speed of your device, even though you bought a fast router. Routers are backward compatible. IoT devices are not faster on their own. They don’t simply get faster because they are not forward compatible. (there’s no such thing.)

Thanks for the reply! I decided to start with the easiest thing I hadn’t done and restart my modem and this seems to have resolved the issue! Hopefully this will stick but so far so good. Thank you again.

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