Hah, figured out a workaround with this problem with the doorbell. I disabled the cam plus and now I can view videos and I get notifications when the bell is pushed. Looks like something is wrong on wyze’s end with the camplus.
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How do you disable camplus?
Winner winner, chicken dinner! The workaround fixed it for me in that I can see the video in the Wyze Doorbell context. When I try to view it through the Events tab, it’s really slow to load.
@rsgee Go to the account tab–> Click Services → Under Available Subscriptions, Click Cam Plus → Uncheck Doorbell → Click Activate
Thanks. I’ll give it a shot.
I installed my doorbell yesterday and began get the Error Code 6 immediately. Live view worked well but all clips were affected. I did this:
Deactivated the Cam Plus trial subscription
Restarted the doorbell
Deleted the doorbell
Reinstalled the doorbell software (had to press the reset button on the back)
Re-paired the chime
Tested the doorbell without Cam Plus by making a 12 second clip (worked fine)
Then activated Cam Plus
Tested with a 43 second clip and it worked fine. Still working so far.
I never turned off the power to the doorbell. I hope Wyze figures this out and I hope this helps others.
Try going to Account - Services - Cam Plus - Edit - unselect your doorbell.
I think that’s it.
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Today without doing anything, playback is suddenly working now. Not sure what fixed it or if it just fixed itself. Very strange.
I re-enabled the CamPlus on my doorbell, and the issue has resolved for me as well.
I did nothing and starting today I’m able to view playback and events! Let’s see if it last?
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Seems like the issue was on the Wyze side
I was getting that error code also, but it wound up being not enough voltage in the transformer from the original doorbell. Once I got a replacement transformer, it is now working properly.
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There is a new firmware update adding detection zones and resolving the playback issue. Please update.
I am not seeing any new firmware for doorbell available. Still on initial release version, 4.25.0.222
My apologies if this is off-topic, but after upgrading to Cam Plus I’m also seeing Error 06 sporadically when trying to play a clip. Wyze Support has an open ticket for me.
I’m on the same version and it’s been working for me since I last posted about the issue.
I was getting the issue even when I had not upgraded to CamPlus. After upgrading i was still getting the issue, and even removing the upgrade I was still getting the issue. I too placed a ticket with them and they proceeded to tell me it was my network (when I’m sure it wasn’t). Miraculously the next day playback was finally working for me. I suspect the issue is on their server side, because I had friends also encountering the same issue and their doorbells have been installed for a few weeks now. I think it’s just one of those issues where you’ll have to wait until they sort it out on their end. Hopefully that is your issue as well. But do make sure you’re on the latest firmware so at least you can tell them that you are.
Happens sporadically to me also. Has to be on their side as it is multiple cameras on multiple networks in different areas. They don’t even have the ISP SLAM in common.
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I’ve tried every sort of update, log out, disconnect, etc., suggested so far, and nothing has eliminated the error 06 curse.
Here’s the weird thing: I have four devices. Three devices are running Android 6. None of these devices works properly when it comes to viewing events. One device I have is running Android 8 – that one works fine! Go figure…
I have the same issue. Deleted doorbell, re-installed, but still getting error code 06 when trying to view events. Log submitted two weeks ago, but haven’t heard a word.
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And like magic, it started working the following day…