Doorbell camera not catching all events

I noticed that my doorbell doesn’t capture everyone someone coming in or going out of my home. Why does it not capture all events is it a delay where it won’t capture every time you leave or enter your home

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Welcome to the Wyze User Community Forum @derekchatman17! :raising_hand_man:

Do you have a Cam Plus Subscription?

Doorbell Cam’s without a Cam Plus Subscription are subject to a 5 minute cooldown between upload Event Videos.

Yes I have a Cam plus subscription and also Cam protect subscription

With a Cam Plus subscription the doorbell “should” be activating and uploading with every motion event.

However, I also find that the VDBv1 is my least sensitive cam. I have the sensitivity now set to 100, up from 80, and it still doesn’t capture all events. I am going to clean the lens to see if that may help.

To make matters worse, the notifications from the doorbell are delayed 39 to 45 seconds while the V3 overhead captures more events and notifies quicker.

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I have the same issue. doorbell camera pro, have subscription, and see many many events not triggering recording. frustrating

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Very frustrating because that’s the purpose is to catch all events when it comes to your home

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Sadly have to say… I’ve noticed this too on several occasions which are really the point of this camera…

Deliveries…for one thing…

A couple not noticing me coming in/out from mundane tasks… but still…

I think this is all related to the last FW as many of the issues I have now, were not present BEFORE THIS FW update… I only upgraded initially for Alexa which is clearly a dud, and then the forced (DON’T DO THAT AGAIN!) one…

Sighh…

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The main reason I bought the entire set up was to make sure my family is safe when I’m not home at work. Now I catch myself constantly watching the camera because it’s not working properly catching all the events especially if it’s not catching people come in and out of the home. Wyze needs to fix this glitch immediately

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I also feel that the firmware update did not improve things. out of the box, the camera seemed to work consistently. now it does not detect so many things, but … I know it’s something to do with settings, because night time detection is so much better.

is there a way to restore to factory defaults?

No. Once the firmware is installed, it is stuck there. There are no reversions to older versions. A Factory Reset is done by pressing the Reset button, however this will not change the firmware, only require a new setup in the app. If you didn’t delete the doorbell from the app, all your user settings will also remain.

Thank you very much. I will factory reset (again), delete the app and start over.

but, just to clarify, at night I record cars driving up and down the street which is what I would expect. However in the day time, I don’t see any vehicles on the road, and the mailman suddenly appears as if captain picard beamed him down from space.

During daytime hours … I “should” ?? be able to detect cars stopping in front of the house, school kids walking through my yard, not to mention a school bus or 2. Am I off base with that assumption?

thanks again

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No, you are on target w\ your expectations. Others are experiencing the same.

So… possibly another firmware update on the horizon since multiple users are affected or time to go shopping?

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I’m not sure. It may just need a settings refresh. I have mine updated and it is uploading events. If it persists, may be a candidate for Fix it Friday next month.

I’ve now had THREE (3) of these events… and of course this is when situations I want to monitor have occurred… ie: deliveries… Fortunately the Driveway Cam got’em… but… the doorbell… and honestly if I dig a little deeper I think there may be more… its just the hyper vigilance of deliveries makes this glaringly obvious.

So I think this needs to go in the FiF Dec 2023 list.

I’m experiencing similar.

At night I record cars driving up and down the street which is what I would expect. However in the day time, I don’t capture anything unless the doorbell is rung. No vehicles on the road, no mailman, flyer delivery, package delivery. It doesn’t catch my kids leaving or returning from school, anyone knocking on my door…… nothing from maybe 8am to maybe 8pm (I haven’t figured out the exact hours).
I looked to see if a rule was set up but I do not see any.

During daytime hours … I “should” ?? be able to detect cars stopping in front of the house, school kids walking through my yard, not to mention a school bus or 2. Am I off base with that assumption?

thanks again

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I have the VDB1 w/Chime package, Cam Plus. I’ve played around with the detection settings (it came set on 5). At this #, you would have to almost press the doorbell button to get an event. Turned it up to 80 and it was recording all the cars going up/down the street. Played around until it’s now at 40 and it will catch me from the driveway as I start walking up the front walk to the porch, about 12’ away. This is about where I wanted it. Event Recording is set: Motion Detection is ON, C+ Smart Detection are ALL TURNED ON.
I had a package delivered this morning at 9:55am, set right under the video doorbell. No event recorded. At 10:28am, I received an email that my package was delivered and went out the front door to retrieve. Sure enough, event recorded.
Last night, a Spectrum person was working on my neighbors house, walking back and forth several times and with a ladder, NO EVENTS RECORDED.
It looks like the ONLY events this cam will record is ME ONLY.

Same issue here. Very obvious movement that should be captured is not. I have Cam Plus. Can you not review playback on the doorbell (even if it doesn’t capture an event) with that subscription? I thought you could with the standard cameras anyway, but now I can’t even find where you do it with those. My neighbor’s car got broke into last night and our doorbell camera faces their driveway and it didn’t pick up any events. Thanks for any help!

Since it does not have an SD Card, there’s no way to view “Playback” like on Cams. If an event gets recorded then you can look under Events or open Doorbell cam and you can see the events listed at the bottom of the screen according to the time it was recorded. I think that these events are only saved for 1 week though. You can save the event by downloading it to your device.