Do I have a brick now?

Power & Lighting
1

Hi, I updated before July 21st, but now one camera cant connect to the network anymore. It wont even let me setup the camera again…all I get is a red light and nothing else. The camera sits maybe 10 feet from the router. My other camera is much further away and still connected. Do I now have a brick? What do I do?

2

I would suggest trying a manual firmware flash, this usually fixes issues like this.

4

Does it have a SD card installed in it?
If so remove SD card and see if it then works.
I have had a full and/or corrupted SD card cause troubles like that in the past.

5

I’ll try that now, thanks

6

I got to the end and found out it makes it work with the pre-existing connection that was already made. I deleted the camera from the app and tried to re-install it. There is no previous setup for it to work with. What do I do? I wanted cameras that would work as advertised, not cameras that make me jump through hoops just to work!!!

1 Like
7

I dug up an old V2 and tried to update the firmware. My desktop is a jumble of wires. I pulled the V2’s power by mistake.

I had to flash manually. Question is, why can’t the camera recover gracefully? I understand you can’t cover all cases, but I was only a few seconds into the update. The update file is about 10mb. I figure it hasn’t completed the download, and yet the firmware is already hosed?

8

The camera will still work. You should be able to flash the firmware, then set it up again like new.

9

I flashed it and its just showing a red light but the app does not find a camera when I try to add one. So, essentially I have a dummy camera with a light now. I wonder if Wyze’s competitors reward their customers with bricks advertised as security cameras?!?!

10

You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646
Or online: Wyze.com/support
Wyze Support has extended their live support hours for a better support experience. ( Excluding Holidays & Emergencies )
WEEKDAY HOURS:
Monday - Friday 4 AM – 8 PM PT

1 Like
11

Is there any tech out there that if you power it off in the middle of a software upgrade, it’ll still work once powered back on? Depends on the process I guess, if it wipes then replaces, or just overwrites, I don’t know. Anything I have says do not power off during off upgrade.

12

One way is to have a very small code in ROM that takes control on power up when a previous flash isn’t completed. And retries.

Not in the middle of the current flash, but the next flash attempt.

There are probably others.

1 Like
13

Thanks for the info. Hopefully the engineers/devs have thought about this, future addition maybe if something like this isn’t already in place? Hmm

14

I assume you mean after pressing the setup button? App won’t find the camera if it doesn’t say ready to connect.

2 Likes
15

I have two v3 cameras that bricked shorty after successful firmware updates. The second cam was a replacement for the first cam. I am getting another replacement but this time I am not updating. I see a lot of posts about many cams getting bricked with a solid red light on. You can manually install firmware (turns purple) but after that they go back to solid red and can’t be reset. These cams have a usb port. It would be nice if you could just connect them directly to a computer for advanced support, testing and flashing.

16

I fully agree… I have had 6 cam v3 and 4 of them are now bricked… Huge waste of money and time as Wyze doesn’t cover purchases made in Canada.