During this Extraordinary times of the Pandemic, Extreme weather conditions & the unrest in our country you look to find kindness wherever you can!!
I did not find it but for one lone Wyze Wizard Support person who gave me the store credit to allow me to buy my Wyze camera.
It is outrageous to know out of all the telephone contact, emails, live support and 2 supervisors that one person took seriously the mission of providing actual customer support!!
This tragedy of an experience is so disheartening to know that because of this pandemic Wyze was fighting to stay alive in the corporate world and everybody else after that one lone Wyze Support Person continuously dropped the ball, took no responsibility, never went above & beyond to build up customer loyalty!!
I will never purchase from Wyze again and it saddens me because I was a big supporter of Wyze Products!!
The lack of cradle to grave responsibility, totally unreasonable policies and lackadaisical approach of the Wyze Wizards to solving my issue will be the downfall of a Great Product!!
I finally received my Wyze Cam V3 after ordering on December 20, 2021 to receiving it on January 12, 2022. After weeks of heartache dealing with the Wyze Support Wizards and battling COVID I received a whole $5 towards in store purchase. That laughable gesture was the last insult!!
Use this AHA moment for Extra training purposes and a point of contact in the shipping carriers because you represent your companies accomplishments & failures and by my account this was a big FAIL!!