Hello: Can anyone tell me why the detection zone is not saved in Cam 2 ? I am using Wyze Cam v2 (with the latest Firmware version: 4.9.3.64). While setting up the Detection Zone (Camera Settings → Detection Settings → Detection Zone (On), I found it is not saved, even though the Detection Zone setting screen tells that “This will be saved automatically” Steps to reproduce: 0) Open the WYZE app on the phone Select and save a Detection zone less than the default full screen Wait for few seconds to allow sufficient time to save Go back and close the app and re-open the app and navigate to the Detection Zone screen Actual result: The detection zone is found reset to default full screen Expected result: The detection zone should be found saved as done in step 1 above. Thanks. /jamil

I would try doing a factory reset on the camera. If that doesn’t help, keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you contact Wyze Support for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them that it’s already resolved.

Same problem. Multiple versions

I had the same problem with my detection zone not saving and going back to the undesired position. I found a fix. Set up your detection zone to where you want it. Quickly go back out of detection settings, go to advanced settings>motor controls>reset position then click “reset”. When it resets, it will default to the position you last had it in. If u don’t quickly reset the position, the camera will automatically go back to the original “undesired” position. I hopes this helps.

I’m having the same problem with my v2 Cam. Once I exit the app on my phone, the Detection Zone seems to get reset.

Same issue here detection zones not saving and pixels are not showing.

It’s the new iOS app that is causing your issue. The app 2.30.1 (10) has some issues: [image] Wyze App 2.30+, Wyze Switch Firmware 1.2.22, and Wyze Plug Firmware 1.2.0.206 Released! 5/11/22 Wyze News version 2.30.1 (10) has issue with wyze cam outdoor cameras none of advanced setting are showing sd card are not being detected performance is really bad when in camera setting, shows a spinning icon detection setting all are now at 1 also not getting full 12seconds recordings

Exactly… Same problem. I WISH they would FIX this app version.

Hello Wyze team - I am having the same problem as noted herein since I update the App yesterday. I can’t set Detection Zones with the V3 as the grid with the image is not showing up. Also, when I try to toggle detection zone the changes would not save. Eventually, I had to turn notifications of to prevent all the alerts from cars and people who walk by. I can’t set detection Sensitivity for the Outdoor Cam. They are all set at the number one, and when I try to changes the sensitivity, they would not save. Now, I don’t get any notifications from my Outdoor Cams. I have tried deleting the App and reinstalling it, and I am running the latest firmware on all Cams (of which I have 9). Also, I am using an iPhone 12 pro and I am running the latest software version as well. I think this needs to be prioritized as it makes it difficult to achieve the objective of the cameras.

i did a chat w Wyze today about this - no real ans yet. They need a way to REVERT to previous version in cases like this. I agree- It’s making WOCs pretty useless. Now, I notice the ‘Cam Plus’ has disappeared too! What a MESS- Don’t they have BETA Testers who have WOCs? The Outdoor cams seem to be a poor stepchild as far as Wyze support…

[image] wildlatin: The Outdoor cams seem to be a poor stepchild as far as Wyze support… They (WYZE Support) don’t like Raccoons, that is the reason :upside_down_face:

Detection Zone setting in Cam 2 is not saving

Cameras

Antonius May 13, 2022, 7:19pm 7

It’s the new iOS app that is causing your issue. The app 2.30.1 (10) has some issues:

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Detection Zone setting in Cam 2 is not saving

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