Delayed Notifications today

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I am experiencing delays in notifications today. I am getting alerts from 9:30 this morning now at 2:15 Eastern Time. See image below, Notice the time, 2:11pm and then notice the time on the image 9:33 am.:

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Yes, all of my settings are correct and set to provide the alerts. This started today for me. Yes, I have CamPlus activated for these camera’s

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Yep…same here. On the iOS app. Notifications are delayed by hours. Definitely something up.

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I agree. Wyze must be doing something with their AI Servers, or they have an issue with notification Queues. I have both Android and iPhone, both are experiencing the issue.

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Same here. It’s 3:05 pm and I’m getting notifications from 10:46 am. This has got to be one of the buggies systems I’ve ever had.

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@UserCustomerGwen repoorted that they identified the issue. See link below.

Thanks @UserCustomerGwen.

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I’m getting notifications hours after “complete motion detection” events were recorded. I’m new to Wyze and trying to understand this thread. The reference with the Service Advisory mentions “root cause of the AI tag issue”. None of the events I’m being notified for have any AI tags associated with them. I’m getting notifications on my iPhone for all the afternoon motion detections. Slowly coming in…one after the other with minutes or sometimes a few seconds between.
Is this the same problem?

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It’s the same problem. Once your account’s AI Events and notifications are caught up, do a refresh on your Events page by doing a long-pull down on the screen and the tags should show up.

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I’m happy to see that I’m not the only one receiving notification 2-3 hours after the event. Also, person and motion sensing is really off today.

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Thank you for confirming! I literally just unboxed 2 new V3s yesterday and today. I thought the one I installed today was broken. Thanks again for your reply and help.

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Are you using CamPlus? if you are, it will go through the AI Server. There was an issue which has been resolved or is still being resolved. Events from earlier are now starting to flow. It should settle down when the event queue is cleared

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yea - me too. But I am getting alot of notifications now – old ones, but they are coming in now. I am now getting Notifications from 5:33pm Eastern Time. so it is almost caught up on my side…:slight_smile:

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