I just upgraded to unlimited plus, thinking that maybe these issues would go away. Unfortunately every single camera I have, all of them on the latest firmware, my app is updated to the latest version as well,
As you can see by the picture my camera is about 2 feet away from the Wi-Fi. The other cameras who are decent distance still getting good signals have exactly the same issues.
The recordings are chopping audio cuts out is delayed dramatically, is this common? Or is there something wrong here that I might be able to fix?
Does this happen with both cam plus and SD card? It is possible it is an issue on your viewing device (phone) and not the cam. Try watching the recordings via Web View and/or put the SD card in a computer and see if the issue is still there.
The audio on my v4 is not choppy at all, and I’m viewing off the SD card going through Wyze’s servers since I’m not on the same network. The only issue I see sometimes is the audio is out of synch with the video but that is likely due to the fact that my v4 is in a spot where the wifi is pretty poor. If I stop and start the playback it synchs up again when that happens.
my laptop, my cell phone, my iPad, everything. The recordings directly from the app, after I download them they get even more chewed up and weird. I do video editing all day long from different sources and never have this issue, only with the videos from my Wyse cameras.
There are two totally separate types of recordings. Ones that record to the SD card, and ones that record to the cloud with Cam Plus subscription. Which one(s) are giving you problems?
I know there have been some issues with the “download” (or maybe it is “share”) feature for cloud (cam plus) clips, they use a strange codec for the audio (A-LAW I believe, typically used for phone call compression). Maybe your software is having issues decoding that? SD card clips should not use that compression, and I believe there is a way to get the cloud clips to use something else too.
I do not use SD cards. if you know how to use a different decoder for subscription video, I would love to know how. Perhaps Apple has a problem with their standard decoder?
I have the same issue. I record to the cloud and the audio is consistently cutting in and out on playback. This reduces the value of the video recordings significantly. Help
The reason the issue improved is that SD card recordings happen locally. Persistent issue is a clear indication of poor connectivity with Wyze servers.
