New camera customer here, but I couldn’t even get started because my attempts to download the Android app always stalled - usually at the 67% complete mark - then after a few minutes simply quit.
I waited for 20 minutes for a chat session but the person at the other end was no better than a bot. Had no technical knowledge or understanding and seemed to do no more than follow a simple-minded script.
“App doesn’t always work even if app requirements are satisfied” or something to that effect. My problem was about the download failing, so I had not even been able to launch the app. My phone is a Pixel 7 running Android version 14 btw.
I wasted lots of time going through steps I had already tried.
Then, I finally asked whether there were still issues with AWS, The person failed to address the question and merely repeated the canned response about the app not working for some non-specific reasons.
Worst customer experience ever.