I think I understand why Wyze offers customer service on several platforms.
Many people USE multiple platforms and/or may have a particular favorite.
There MAY be a net management benefit to letting customers self-segregate by degree of tech expertise (eg, this Discourse-based forum vs the reddit forum), age, etc.
I opened an account here a year-and-a-half ago and read posts and commentary on wyze reddit but never opened an account there. reddit was more technical, less active overall than this forum, and socially looser, more profane.
In the early days there was significantly more cross-linking from topics on this forum to topics on reddit, I think. I was one that did it. I think both forums benefited by it.
I have never had Facebook or Twitter accounts (despite not-so-subtle pressure from my various gov reps to communicate with them that way. ) One has some access to content without registering, but members control how much they choose to share with the general public, so it can be a little like:
Now a possible downside, specifically mistrust/distrust because of
- the potential for double-triple dealing. Does this guy have different wyze-identities here and elsewhere and is he playing both/many sides against the middle?
Because of the nature of the network, anonymity is a double-edged sword, and one should be skeptical, without falling into a pit of cynicism.
But the benefit of anonymity far outstrips the detriment, IMNSHO. I’ve had so many incredible experiences among small groups that formed spontaneously in anonymous forums that I openly evangelize for it.
I KNOW that, in propria persona, those groups would never have formed and yielded the same magic.
If you love testing your assumptions and having unknown biases revealed to you, you must evangelize with me! And if you choose to mix with the anonymous in your own good name, great, that works, too! It should remain not a choice allowed us, but a right we defend.
Honorable behavior is best judged - over time. Truth outs - eventually.
So, to paraphrase ol’ man Frederik in a completely different context:
And pay freakin’ attention.