Customer service will not help, trust me I just got off the phone with those lame brain idiots! They weren’t even concerned with the fact that my order was missing items or that because of their lack of concern I wanted a refund! They were like “sure thing have a great day!”
Welcome @Deez!
Do you have the ticket number from that email? Maybe I could get it looked into?
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I’ve been on the phone for 48 minutes so far waiting to get a customer service, what a joke, as of today I’m going to stop buying wyze products, I’ve been since the very beginning of wyze but unfortunately is time to move to a more reliable company-products
Welcome to the forums! What’s your issue? Maybe the community here can help ya out?
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I should have done more research regarding Customer Service before making a purchase. Just like what the OP stated, the Customer Service via Chat is useless. There is no one with useful info to help solve the problem. It is just a rely service. It take down notes.
I am super disappointed.
I was so excited to find the products and services Wyze offers. But my purchase experience and the support through is one of the worst I’ve dealt with for a long time.
Welcome to the forums! Thanks for stating your experience, sorry that it was a negative one. What’s your product issue? Can the Community here can help you out?
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I realize this is an old thread, but I just wanted to comment on the idea of shopping through Amazon with a much better return policy being a very good option and certainly easier to deal with than Wyze customer support.
Additionally, if the vast majority of us were to file complaints and leave negative reviews on the Better Business Bureau, I think that Might get some of their high earning executives to properly invest in customer service and prioritize it as consumers are used to expecting. The more we get the word out, the more it either forces them to adapt or starts impacting their sales. We need more people to sacrifice a few minutes of their day to voice their experiences, so others can be warned.
I’m highly invested in Wyze and after recent experiences with their customer service, I’m seriously considering trashing all the products and going in a completely different direction. What a shame.
Be aware that if you buy through Amazon, you have to keep proof of that purchase in order to retain the warranty. That’s something that a lot of people don’t do when they buy through 3rd parties, I myself am guilty of this in having thrown away receipts after running out and grabbing a camera at Home Depot when I needed one. I did in the last two months though have a situation where I had to contact customer service and I got through rather easily, talked to someone explained what was up and was given a voucher which I thought was more than fair for the situation I was dealing with. Now I’m just on the website trying to decide what to spend it on ( far more difficult than I thought it would be)
Having been on here for years and read a lot of the comments about customer service I’m always curious what others are experiencing that I seem to not have as even being a maven we have no special connection anything in CS and don’t get any special type of treatment when it comes to customer service or anything like that.