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Yes, that’s a key question. I do not care much about Wyze replacing the old sensors, but I care a lot whether they identified the issue and fixed it. I have reordered a set of fresh ones, I do not want to be in the same situation again in a year or so.
There is no statement from Wyze on that topic. We need one.
I’m thinking they haven’t fixed the problem - I got 2 replacements and 1 has the same problem as the old ones…one worked. Those things are so touchy - I know they’re cheap but not worth it. I won’t be buying any more.
This is quite frustrating - I have contact sensors and motion sensors dying.
I have 8 contact and 4 motion. And almost all are dead - I thought about buying another set but if this is not going to get fixed I’m not really interested in disposable.
Should I call support for help?
I noticed that the Wyze Sense starter kit is “out of stock” in the store. Maybe Wyze has recognized that there are a number of significant problems with the sensors and the bridge.
Yep. Gone from the stores and the website. I think the best way to fix the sensors is to throw them away. Maybe keep the bridge if you still have a motion sensor. I don’t know if they have battery issues or not. At least they were cheap.
I had to change the battery on one of my contact sensors a day after purchase. I don’t mind, since I understand batteries drain on their own, and these batteries are cheap anyways.
When you are changing the battery, do NOT press reset/pairing button. Just change the battery and put everything back together. I did that, and after 10 seconds the sensor reconnected without issue.
I had the same problem with 4 contact sensors. I had let each sensor battery go dead. After replacing the batteries they would no longer connect. Contacted support and found out that once the battery goes dead the sensors need to be replaced which fortunately they did.
Need I say this is an extremely poor design and until this is fixed they should not be sold and we should have all been notified.