Connection Problems

Tips & Tricks
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1

I have 9 cams (V2) and I love them. I also have to say the support Wyze offer and also the community are pretty good!

I’m curious as to why I regularly can’t connect to certain cameras from my iPhone Max XS, but I can connect to those same cameras from my iPad at the same time, same network etc.

It doesn’t seem logical to me that I can’t - the reverse also happens too btw!

And yes, when I clear the cache and reboot my phone it too connects - but, it’s a hassle!

Is there something/anything I can do to stop this/make it easier! Is there a tip or trick!?

THANKS!

1 Like
2

Hello @RonEdwards, sorry for the inconveniences but Wyze has been experiencing some server issues and they have been updating everyone about it on this page which I’ll link you to.

Here’s the link:

3

Thanks for that, this hasn’t just been this week though, it’ been for some time!

4

How long has it been happing prior to the connectivity issues?

5

Maybe a month?

6

@RonEdwards, have you tried using cellular data or being on a different wifi network?

7

Yep! Same thing - some work, some don’t and same on iPad then! Quite strange!!

mixonepa
Mixonepa
Wyze Moderator

    March 8

@RonEdwards, have you tried using cellular data or being on a different wifi network?

8

Mhmm that leads me to believe that it may be a porting issue maybe. I recommend on your home network you try and see what ports are open and which are not.

Here’s a link to which ones need to be opened for Wyze cam:
https://support.wyzecam.com/hc/en-us/articles/360019827311-What-ports-do-I-need-open-to-use-my-Wyze-Cam-

1 Like
9

ok, thanks, I’ll have a look at that and let you know!

R

1 Like