Connection issues!?

Cameras
#1

I have both Cameras (original Wyze and the one that moves remotely), and man… the one that moves always gives me a hard time connecting! I always get a message “Connection failed (error code 0)” "Please try:1 Exit app and retry 2 Power Cycle tje camera 3 Reboot the router.

Also, most of the times gets stuck at 3/3 getting video data. Or it goes all the way to 2/3 and re-tries like 3 more times and then shows the stupid error 0 message!

It is even worse if I click the camera from the “group” to just view that one. It will never connect. I think it is a software problem!

SO ANNOYING! It is such a hassle to connect to this camera and sometimes the other one as well… I am just about to throw them in the trash and buy something else that connects FAST!

#2

Have you checked your WiFi signal at that camera? Check both strength and quality with an app like Netgear’s WiFi analyzer. If that doesn’t help…

Here are the troubleshooting guides:

https://support.wyzecam.com/hc/en-us/categories/360000596591-Troubleshooting

If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support request including log files. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.

#3

Thank you. How can I save the logs?

#4

(Even though they look the same here, these links go to separate places on the support page)

https://support.wyzecam.com/hc/en-us/articles/360022610052&?section=app-log

https://support.wyzecam.com/hc/en-us/articles/360022610052&?section=firmware-log